FAQs
Do we support remote work?
Yes, we support remote work, but it is in a hybrid format requiring employees to come onsite for quarterly team meetings if they reside within a commutable distance to the Fort Worth office.
What are the required working hours for this position?
The required working hours for this position are from 8:00 AM to 5:00 PM CST, with the flexibility to work occasional overtime and weekends during the open enrollment period from October to February.
Is training provided for this position?
Yes, on-the-job training is provided, with training hours set from 8:00 AM to 5:00 PM CST, Monday through Friday.
What qualifications are necessary for applying?
Applicants must have a High School Diploma or GED (or equivalent work experience), be 18 years of age or older, and have at least 1 year of customer service experience, along with experience using AS400 and Microsoft Office applications.
What soft skills are valued for this role?
Candidates should possess the ability to remain focused and productive while performing repetitive tasks.
Are there any telecommuting requirements?
Yes, candidates must reside within the State of Texas, maintain a secure work environment, and have access to a high-speed internet connection.
Is there an equal opportunity policy in place?
Yes, UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, ensuring consideration for employment without regard to protected characteristics.
Is a drug test required before employment?
Yes, candidates are required to pass a drug test before beginning employment.