United Well-being

Health and Insurance

Savings and Retirement

Paid Time Off (PTO)

Paid Company Holidays

Parental Leave

Employee Assistance Program

Large

Integrity

Compassion

Relationships

Innovation

Performance

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters.

At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.


Science & Healthcare

UnitedHealthcare

You must have a High School Diploma or GED, 2+ years of customer service, and be 18+. Familiarity with healthcare is preferred. Must live near Honolulu and have secure workspace and internet.

You will assist customers with claims, guide them in selecting health plans, schedule appointments, navigate websites, and mentor team members.

Customer Relations

Honolulu

If you are located within commutable distance to&nbsp;Honolulu, HI, you will have the flexibility to work from home and the&nbsp;office&nbsp;in this&nbsp;hybrid&nbsp;role* as you take on some tough challenges.At&nbsp;UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing&nbsp;your life’s best work.SMAs a&nbsp;Customer Service Advocate, you will be assisting our members from beginning to end of the purpose of the call and utilizing all available resources to assist our members. To be successful in this role it’s essential that you have multi-tasking (talk, type, and research), active listening, computer literate, and show compassion and empathy where necessary. This is a&nbsp;hybrid&nbsp;position.&nbsp;You will have the opportunity to work remotely from&nbsp;your home up to 3 weeks per month and you will be required to rotate into the&nbsp;office&nbsp;on average 1 week per month, working on a designated cubicle. There are the manager and Team Lead available to assist with any questions. This is a Call Center, and we serve our Medicare and Retirement members. Calls varies, you might handle anywhere between 20-50 calls a day.&nbsp;Also, you will be making outbound calls for dropped calls and Scheduled Commitments. In this role although you are working independently, you are part of a team of 9. When you log into work each morning you will use the following systems: Genesys and Workforce. You will be required to take breaks and a lunch daily based on the designated schedule.This position is&nbsp;full-time&nbsp;(40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours between 8:00am – 8:00pm Hawaii time Monday-Friday Time. It may be necessary, given the business need, to work occasional overtime.&nbsp;Our&nbsp;office&nbsp;is located at 1132 Bishop Street&nbsp;Honolulu&nbsp;HI96813. Employees will have the opportunity to work remotely from their home up to 3 weeks per month and will be required to rotate into the&nbsp;office&nbsp;on average 1 week per month.&nbsp;We offer 11 weeks of virtual training. The hours of training will be from 8:00 – 4:30pm HST.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:<ul><li class="ql-align-justify">Handle call transfers for claims reconsiderations and member education</li><li class="ql-align-justify">Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider</li><li class="ql-align-justify">Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance</li><li class="ql-align-justify">Assist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self-sufficient in using our tools</li><li class="ql-align-justify">Act as a Subject Matter Expert or mentor to other team members</li></ul>You’ve got loads of compassion, but you’ll need more for this role. You’ll be interacting with members who need your help to resolve an issue. They may be frustrated, and you’ll have to manage the conversation with them positively while multi-tasking to get to resolution. And many people come into this role surprised by how truly fast-paced our environment really is. You’ll leave every day impressed by how much you’ve accomplished.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:<ul><li class="ql-align-justify">High School Diploma / GED OR equivalent work experience.</li><li class="ql-align-justify">Must be 18 years of age OR older.</li><li class="ql-align-justify">2+ years of customer service experience.</li><li class="ql-align-justify">Ability to rotate into the&nbsp;office&nbsp;on average of 1 week per month.</li><li class="ql-align-justify">Ability to work&nbsp;full-time, 8 hours shift, Monday – Friday between 8:00am to 8:00pm Hawaii Time including the flexibility to work occasional overtime given the business need.</li></ul>Preferred Qualifications<ul><li class="ql-align-justify">Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)</li><li class="ql-align-justify">Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)</li></ul>Telecommuting Requirements:&nbsp;<ul><li class="ql-align-justify">Reside within commutable distance of 1132 Bishop Street&nbsp;Honolulu&nbsp;HI96813&nbsp;</li><li class="ql-align-justify">Ability to keep all company sensitive documents secure (if applicable)&nbsp;</li><li class="ql-align-justify">Required to have a dedicated work area established that is separated from other living areas and provides information privacy.&nbsp;</li><li class="ql-align-justify">Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.&nbsp;</li></ul>Hawaii Residents Only:&nbsp;The hourly range for this is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your&nbsp;salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

If you are located within commutable distance to Honolulu, HI, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SMAs a Customer Service Advocate, you will be assisting our members from beginning to end of the purpose of the call and utilizing all available resources to assist our members. To be successful in this role it’s essential that you have multi-tasking (talk, type, and research), active listening, computer literate, and show compassion and empathy where necessary. This is a hybrid position. You will have the opportunity to work remotely from your home up to 3 weeks per month and you will be required to rotate into the office on average 1 week per month, working on a designated cubicle. There are the manager and Team Lead available to assist with any questions. This is a Call Center, and we serve our Medicare and Retirement members. Calls varies, you might handle anywhere between 20-50 calls a day. Also, you will be making outbound calls for dropped calls and Scheduled Commitments. In this role although you are working independently, you are part of a team of 9. When you log into work each morning you will use the following systems: Genesys and Workforce. You will be required to take breaks and a lunch daily based on the designated schedule.This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours between 8:00am – 8:00pm Hawaii time Monday-Friday Time. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1132 Bishop Street Honolulu HI96813. Employees will have the opportunity to work remotely from their home up to 3 weeks per month and will be required to rotate into the office on average 1 week per month. We offer 11 weeks of virtual training. The hours of training will be from 8:00 – 4:30pm HST.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:Handle call transfers for claims reconsiderations and member educationHelp guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care providerContact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceAssist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self-sufficient in using our toolsAct as a Subject Matter Expert or mentor to other team membersYou’ve got loads of compassion, but you’ll need more for this role. You’ll be interacting with members who need your help to resolve an issue. They may be frustrated, and you’ll have to manage the conversation with them positively while multi-tasking to get to resolution. And many people come into this role surprised by how truly fast-paced our environment really is. You’ll leave every day impressed by how much you’ve accomplished.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED OR equivalent work experience.Must be 18 years of age OR older.2+ years of customer service experience.Ability to rotate into the office on average of 1 week per month.Ability to work full-time, 8 hours shift, Monday – Friday between 8:00am to 8:00pm Hawaii Time including the flexibility to work occasional overtime given the business need.Preferred QualificationsHealth Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)Telecommuting Requirements: Reside within commutable distance of 1132 Bishop Street Honolulu HI96813 Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Hawaii Residents Only: The hourly range for this is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Customer Service Advocate - Honolulu, HI - UnitedHealthcare

&lt;strong&gt;If you are located within commutable distance to Honolulu, HI, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At &lt;strong&gt;UnitedHealthcare&lt;/strong&gt;, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing &lt;strong&gt;your life’s best work.SM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a&lt;strong&gt; Customer Service Advocate&lt;/strong&gt;, you will be assisting our members from beginning to end of the purpose of the call and utilizing all available resources to assist our members. To be successful in this role it’s essential that you have multi-tasking (talk, type, and research), active listening, computer literate, and show compassion and empathy where necessary. This is a hybrid position. You will have the opportunity to work remotely from your home up to 3 weeks per month and you will be required to rotate into the office on average 1 week per month, working on a designated cubicle. There are the manager and Team Lead available to assist with any questions. This is a Call Center, and we serve our Medicare and Retirement members. Calls varies, you might handle anywhere between 20-50 calls a day. Also, you will be making outbound calls for dropped calls and Scheduled Commitments. In this role although you are working independently, you are part of a team of 9. When you log into work each morning you will use the following systems: Genesys and Workforce. You will be required to take breaks and a lunch daily based on the designated schedule.&lt;br&gt;&lt;br&gt;This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours between 8:00am - 8:00pm Hawaii time Monday-Friday Time. It may be necessary, given the business need, to work occasional overtime.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our office is located at 1132 Bishop Street Honolulu HI96813. Employees will have the opportunity to work remotely from their home up to 3 weeks per month and will be required to rotate into the office on average 1 week per month. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;We offer 11 weeks of virtual training. The hours of training will be from 8:00 - 4:30pm HST.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at UnitedHealthcare. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Primary Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Handle call transfers for claims reconsiderations and member education&lt;/li&gt;&lt;li&gt;Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider&lt;/li&gt;&lt;li&gt;Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance&lt;/li&gt;&lt;li&gt;Assist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self-sufficient in using our tools&lt;/li&gt;&lt;li&gt;Act as a Subject Matter Expert or mentor to other team members&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;You've got loads of compassion, but you'll need more for this role. You'll be interacting with members who need your help to resolve an issue. They may be frustrated, and you'll have to manage the conversation with them positively while multi-tasking to get to resolution. And many people come into this role surprised by how truly fast-paced our environment really is. You'll leave every day impressed by how much you've accomplished.&lt;br&gt;&lt;br&gt;You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;High School Diploma / GED OR equivalent work experience.&lt;/li&gt;&lt;li&gt;Must be 18 years of age OR older.&lt;/li&gt;&lt;li&gt;2+ years of customer service experience.&lt;/li&gt;&lt;li&gt;Ability to rotate into the office on average of 1 week per month.&lt;/li&gt;&lt;li&gt;Ability to work full-time, 8 hours shift, Monday - Friday between 8:00am to 8:00pm Hawaii Time including the flexibility to work occasional overtime given the business need.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)&lt;/li&gt;&lt;li&gt;Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Telecommuting Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Reside within commutable distance of 1132 Bishop Street Honolulu HI96813 &lt;/li&gt;&lt;li&gt;Ability to keep all company sensitive documents secure (if applicable) &lt;/li&gt;&lt;li&gt;Required to have a dedicated work area established that is separated from other living areas and provides information privacy. &lt;/li&gt;&lt;li&gt;Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Hawaii Residents Only: &lt;/strong&gt;The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.&lt;br&gt;&lt;br&gt;&lt;em&gt;At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;#RPO&lt;/strong&gt;