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Senior Designer (CRM & Digital Creative) | LOOKFANTASTIC

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THG

5d ago

  • Job
    Full-time
    Senior Level
  • Design
    Creative Arts & Fashion
  • Manchester

AI generated summary

  • You must have Adobe CC proficiency, CRM design experience, HTML/CSS awareness, creativity in beauty branding, strong communication skills, and excellent time management.
  • You will lead CRM designs, ensuring brand consistency across channels, create mobile-first email templates, enhance interactivity, mentor junior designers, and contribute to cross-channel campaigns.

Requirements

  • Design Expertise: Proficient in Adobe CC (Photoshop, Illustrator, InDesign) with strong attention to detail and typography.
  • CRM Design Experience: Previous experience designing for email, loyalty, and app channels, with a strong understanding of mobile-first principles.
  • Technical Knowledge: Awareness of HTML/CSS to enable collaboration with developers and troubleshoot design challenges.
  • Creativity & Brand Awareness: A passion for beauty and lifestyle brands, with a keen eye for trends and storytelling in the digital space.
  • Communication Skills: Confidence in presenting ideas and concepts to team members, stakeholders, and senior leadership.
  • Problem-Solving & Time Management: Strong organizational skills with the ability to balance multiple briefs and tight deadlines.

Responsibilities

  • Champion the brand's visual identity across CRM, email, loyalty, and app channels, ensuring consistency and excellence.
  • Lead the creation of mobile-first, responsive email designs that follow brand guidelines and render seamlessly across devices.
  • Collaborate with the CRM and Marketing teams to translate written briefs into inspirational, high-performing designs.
  • Introduce motion, animation, and gamification to enhance email designs, adding interactivity and engagement.
  • Oversee and refine seasonal updates to email templates, including transactional and loyalty emails, optimizing for open rates and click-through performance.
  • Provide creative leadership and daily feedback to junior designers, ensuring consistent design quality.
  • Support the creative team by flexing into wider design projects as needed, contributing to cross-channel campaigns.
  • Develop and uphold high design standards, maintaining up-to-date email guidelines and best practices.
  • Ensure email and app designs are aligned with the customer journey, supporting seamless navigation to checkout.
  • Stay ahead of digital and design trends, sharing insights with the team to keep LOOKFANTASTIC at the forefront of innovation.

FAQs

What is the primary focus of the Senior Designer role at LOOKFANTASTIC?

The primary focus is on creating innovative, high-quality visual content for email, loyalty, and app channels, with a particular emphasis on CRM-focused design.

What kind of design expertise is required for this position?

Proficiency in Adobe CC (Photoshop, Illustrator, InDesign) and a strong attention to detail, particularly in typography, are required.

Will I be collaborating with other teams in this role?

Yes, you will work closely with the CRM and Marketing teams to translate briefs into compelling designs.

Is there an opportunity for career development in this role?

Yes, you will have access to bespoke development programs designed by the in-house Learning & Development team, along with continued development opportunities.

What benefits does LOOKFANTASTIC offer for vacation days?

Employees receive 25 days of annual leave plus bank holidays, a day off on their birthday, enhanced maternity and paternity pay, and additional leave options.

Are there support systems in place for employee wellbeing?

Yes, the company provides access to both face-to-face and virtual appointments with an in-house GP, an in-house CBT therapist, and a 247 Employee Assistance Programme (EAP) through Bupa.

What is the team structure for the Senior Designer role?

As a senior member, you will provide creative leadership and feedback to junior designers and support the creative team in broader design projects.

Do I need to have knowledge of HTML/CSS for this role?

Yes, awareness of HTML/CSS is beneficial for effective collaboration with developers and troubleshooting design challenges.

What perks are offered alongside the salary?

Perks include staff discounts on THG brands, access to an onsite gym, subsidized travel options, and anniversary gifts for long-term service.

How does THG approach diversity and inclusion in their hiring process?

THG is committed to creating a diverse and inclusive environment, welcoming applications from all sections of the community.

Reinventing how brands digitally connect to consumers globally #WeAreTHG

Technology
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

THG is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.