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Senior Director Information Technology

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Highgate

11d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You need 5+ years in IT leadership, managing teams/vendors, strong skills in infrastructure (AD, M365), contract negotiation, and preferred PMP, ITIL, CISSP certifications.
  • You will lead IT strategy, manage projects and teams, ensure security and system stability, oversee budgets, foster collaboration, and drive technology improvements and vendor relations.

Requirements

  • Leadership Experience: A minimum of 5+ years of experience in IT leadership roles. This experience should include managing IT teams and managing Managed Service Providers.
  • IT Management: Extensive experience in managing IT infrastructure, including Active Directory, M365, networks, servers, and cloud solutions. This includes responsibility for ensuring system reliability, scalability, and security.
  • Vendor Management: Experience in managing relationships with external vendors, including negotiating contracts, managing service levels, and conducting performance reviews. This includes experience in conducting vendor/solution decision analysis.
  • Certificates and Licenses: PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), and CISSP (Certified Information Systems Security Professional) are beneficial.
  • Technical Skills: Extensive expertise with Active Directory, Windows Server, Entra ID, Exchange Online, Teams, backup and disaster recovery processes are required. Strong working knowledge of networking including switches and firewalls. Desktop support and desktop management processes.
  • Interpersonal Skills: Exceptional customer service and the ability to speak to C level in a meaningful way.

Responsibilities

  • Collaborate with the IT leadership and partner with the head of IT security to build and implement a robust Security roadmap.
  • Provide leadership and management to the IT department, ensuring alignment with the overall vision from the SVP of IT.
  • Act as a strategic partner to other departments ensuring a shared understanding of IT processes and support.
  • Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement.
  • Help drive culture change in the corporate environment to sustainable process and procedures.
  • Responsible for all aspects of Active directory for the company, its subsidiaries and hotels- including design, setup, and implementation.
  • Responsible for corporate network planning and management.
  • Responsible for successful delivery of all corporate IT projects.
  • Responsible for managing technology systems and processes, developing standard operating procedures, reducing security risks, and ensuring 99.9% or higher system uptime.
  • Responsible for managing the processes, procedures and KPIs that govern our Managed Service Providers.
  • Work with internal applications team on the design and implementation of new applications and services.
  • Responsible for change management for existing applications and services.
  • Responsible for ensuring the stability, performance, and security of the corporate IT infrastructure, cloud services, and enterprise-wide M365 environment.
  • Responsible for the oversight and ongoing management of networking and phone systems, including working with vendors and network providers.
  • Responsible for hardware lifecycle management including acquisition, inventory control, and disposition.
  • Vendor relationship management including developing relationships, ensuring proper service levels, negotiating costs.
  • Provide solution recommendations to SVP of IT based on business requirements, product selection criteria, and cost analysis.
  • Stay abreast of technology changes, effectively communicate with IT and business leadership, and plan roadmap to meet the company’s requirements.
  • Hands-on contribution to management of team’s priorities, project implementation, and ongoing systems management.
  • Conduct regular risk assessments and implement measures to mitigate identified risks.
  • Ownership of ongoing DR and BCP solutions including solution improvements, developing standard operating procedures, and validation of regular test results.
  • Promote enterprise wide adoption of corporate systems and help drive standardization.
  • Provide day-to-day supervision of the IT team.
  • Oversee IT budgets, vendor relationships, and contracts to optimize costs and service levels.
  • Act as part of the team providing day to day operational systems management.

FAQs

What is the primary responsibility of the Senior Director of Information Technology?

The primary responsibility is to provide vision, leadership, planning, and management for the acquisition, implementation, and support of technology across the corporate environment, aligning IT with the company's strategic goals.

What qualifications are needed for the Senior Director of Information Technology role?

Candidates should have a minimum of 5+ years of experience in IT leadership roles, extensive experience managing IT infrastructure, vendor management experience, and ideally hold certifications such as PMP, ITIL, and CISSP.

Is hands-on technical expertise required in this position?

Yes, the role requires hands-on technical expertise to maintain a secure and stable environment while also contributing to the management of the team's priorities and ongoing systems management.

What are the key areas of responsibility for this role?

Key areas of responsibility include leadership and strategy, IT operations and infrastructure management, cybersecurity and risk management, and day-to-day management of the IT team.

What kind of team culture is expected from the Senior Director of Information Technology?

The Senior Director is expected to foster a culture of innovation, collaboration, and continuous improvement within the IT department.

What is the expectation regarding working with vendor relationships?

The Senior Director will manage relationships with external vendors, ensuring proper service levels, negotiating costs, and conducting performance reviews.

Are there particular technical skills that are required for this position?

Yes, extensive expertise in Active Directory, Windows Server, Entra ID, Exchange Online, Teams, and backup and disaster recovery processes are required, alongside a strong working knowledge of networking, switches, and firewalls.

Will the Senior Director of Information Technology oversee any budgets?

Yes, the Senior Director will oversee IT budgets, vendor relationships, and contracts to optimize costs and service levels.

What role does cybersecurity play in this job?

The Senior Director will conduct regular risk assessments, implement measures to mitigate identified risks, and take ownership of ongoing disaster recovery and business continuity planning solutions.

How does the Senior Director contribute to the overall company strategy?

The Senior Director acts as a strategic partner to other departments, ensuring a shared understanding of IT processes and support that aligns with the overall vision from the SVP of IT.

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Highgate

Inspiration and Innovation in Hospitality. Dream Here.

Travel & Leisure
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

Highgate is a premier hospitality investment and management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, and Barcelona. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has a proven record of developing bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, London, Dallas, Los Angeles, and Seattle.