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Senior Human Resources Manager - Dining Services at the University of South Carolina

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Aramark

18d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
  • Columbia, +1

AI generated summary

  • You need 8+ years in HR, 3+ in management, a degree, preferably HR certification, experience in shared services, and skills in coaching, conflict resolution, and relationship management.
  • You will manage HR operations, oversee a team, ensure compliance, conduct investigations, develop metrics, provide support, facilitate improvements, and train staff while handling sensitive issues effectively.

Requirements

  • 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience
  • Prior experience in an HR shared services model strongly preferred
  • HR certification is preferred
  • Bachelor’s degree in HR related field or equivalent experience is required
  • Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
  • Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations
  • Proven leadership and experience managing effective relationships and communicating with management at all levels

Responsibilities

  • Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate
  • Perform workload management through ticket prioritization and reassignment
  • Assess calls and performs quality assurance checks on transactions
  • Review investigation case notes and agency charge documentation to ensure quality and completeness
  • Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan
  • Provide customer support to Field HR, managers, and employees to ensure escalated issues are addressed and resolved
  • Develop, assess, and report metrics in order to identify trends
  • Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed
  • Finds opportunities for process or system improvement and partner with Quality Manager to implement changes
  • Oversee scheduling to ensure sufficient coverage
  • Train, mentor, develop and provide performance feedback to team
  • Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders
  • Conduct highly sensitive investigations and prepare relevant documentation
  • Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters as needed

FAQs

What is the primary responsibility of the Senior Human Resources Manager - Dining Services?

The primary responsibility is to lead a team of HR professionals in a service center/shared-services model, ensuring all aspects of service delivery, mentorship, and direction to the team are met in compliance with operational guidelines and service level agreements (SLAs).

What qualifications are required for this position?

The position requires 8+ years of experience as an HR Generalist or Employee Relations Specialist, a minimum of 3 years of management experience, a bachelor’s degree in an HR-related field, and collaborative decision-making skills. HR certification is preferred.

How many HR professionals will the Senior Human Resources Manager oversee?

The Senior Human Resources Manager will manage a team of 8-10 HR professionals.

Is prior experience in an HR shared services model necessary?

Yes, prior experience in an HR shared services model is strongly preferred for this position.

Will the Senior Human Resources Manager be involved in handling sensitive investigations?

Yes, the position involves conducting highly sensitive investigations and preparing relevant documentation as needed.

What kind of support does the role provide to Field HR and managers?

The role provides customer support to Field HR, managers, and employees, ensuring escalated issues are addressed and resolved effectively.

Are there opportunities for professional development in this position?

Yes, the Senior Human Resources Manager is responsible for training, mentoring, developing, and providing performance feedback to their team, promoting professional growth.

Does this position require frequent collaboration with other departments?

Yes, the position requires working cooperatively with other Centers of Excellence (COEs) throughout the organization, highlighting the need for collaborative decision-making skills.

What is the company's stance on equal employment opportunity?

Aramark is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, national origin, age, sex, gender, disability, sexual orientation, or other protected characteristics.

How does Aramark describe its mission?

Aramark's mission is rooted in service, striving to do great things for employees, partners, communities, and the planet, while empowering professional growth for its workforce.

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Aramark

Reach For Remarkable

Travel & Leisure
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

Aramark proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world with food, facilities, and uniform services. Because our culture is rooted in service, our employees strive to do great things for each other, our partners, our communities, and our planet.