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Senior Human Resources Manager - Dining Services at the University of South Carolina

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Aramark

1mo ago

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • Columbia, +1

AI generated summary

  • You need 8+ years in HR, 3+ in management, preferably in a shared services model. A degree in HR, certification, and skills in coaching, conflict resolution, and negotiation are essential.
  • You will manage HR professionals, ensure timely transactions, oversee investigations, provide support, analyze metrics, improve processes, train staff, and lead special projects.

Requirements

  • 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience
  • Prior experience in an HR shared services model strongly preferred
  • HR certification is preferred
  • Bachelor’s degree in HR related field or equivalent experience is required
  • Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
  • Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations
  • Proven leadership and experience managing effective relationships and communicating with management at all levels

Responsibilities

  • Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate
  • Perform workload management through ticket prioritization and reassignment
  • Assess calls and performs quality assurance checks on transactions
  • Review investigation case notes and agency charge documentation to ensure quality and completeness
  • Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan
  • Provide customer support to Field HR, managers, and employees to ensure escalated issues are addressed and resolved
  • Develop, assess, and report metrics in order to identify trends
  • Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed
  • Finds opportunities for process or system improvement and partner with Quality Manager to implement changes
  • Oversee scheduling to ensure sufficient coverage
  • Train, mentor, develop and provide performance feedback to team
  • Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders
  • Conduct highly sensitive investigations and prepare relevant documentation
  • Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters as needed

FAQs

What is the job title for this position?

The job title is Senior Human Resources Manager - Dining Services at the University of South Carolina.

What are the primary responsibilities of the Senior Human Resources Manager?

The primary responsibilities include managing a team of HR professionals, ensuring timely and accurate transaction completion, providing customer support, conducting investigations, and identifying opportunities for process improvement.

How many HR professionals will the Senior Human Resources Manager oversee?

The Senior Human Resources Manager will oversee a team of 8-10 HR professionals.

What is the required experience for this position?

Candidates must have 8+ years of experience as an HR Generalist or Employee Relations Specialist and a minimum of 3 years of management experience.

Is prior experience in an HR shared services model preferred?

Yes, prior experience in an HR shared services model is strongly preferred.

What kind of degree is required for this position?

A Bachelor’s degree in an HR-related field or equivalent experience is required.

Is HR certification preferred for this role?

Yes, HR certification is preferred for this position.

What skills are necessary for effective performance in this role?

Necessary skills include collaborative decision-making, conflict resolution, effective negotiation, and conducting internal investigations.

Does Aramark promote equal employment opportunities?

Yes, Aramark believes in equal employment opportunity and does not discriminate based on various protected characteristics.

What is Aramark's mission?

Aramark's mission is rooted in service and united by their purpose, striving to do great things for each other, their partners, their communities, and the planet.

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Aramark

Reach For Remarkable

Travel & Leisure
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

Aramark proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world with food, facilities, and uniform services. Because our culture is rooted in service, our employees strive to do great things for each other, our partners, our communities, and our planet.