Senior Human Resources Specialist

Chewy

Jan 12

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Plantation

Requirements

HS Diploma or GED, bachelor’s degree preferred.
2+ years of generalist experience preferably working in an HRIS system (such as Kronos, Workday and/or ServiceNow).
Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment.
Excellent communication, analytical, problem solving and troubleshooting skills.
Detail oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.
Proficiency with Microsoft Office products; specifically, Word, PowerPoint, and Excel.
Be a self-starter, have a solid sense of ownership and attention to detail.
Demonstrated ability to meet deadlines and perform well in a fast-paced environment.
Flexibility to shift schedule as needed by the business.
Proven ability to maintain confidentiality and secure sensitive information.
Preferred - SHRM-CP or PHR Certification.
Position may require travel.

Responsibilities

Interact with and guide employees via inbound calls, live chats, social media, and other platforms to answer all inquiries using HR knowledge and expertise. Perform research as needed to fully resolve inquiries.
Primary contact for HR systems including employee and manager self-service and system training.
Assists with HR special projects and performs other duties as assigned.
Provide suggestions on the enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees.
Participate in ongoing continuous improvement activities for the team to enhance current processes.
Identify moments that matter in the employee lifecycle and provide action plans to leaders on creating a memorable and positive experience.
Maintains the confidentiality of all information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures.
May develop queries; generate and distribute reports.
Develop standards and Standard Operating Procedures, to support HR Operations and Team Member Services.
Maintain appropriate records, files, documentation, etc.
Assist with HR special projects and performs other duties as assigned.

FAQs

What is the primary responsibility of the Senior Human Resources Specialist at Chewy?

The primary responsibility is to ensure high quality and high touch service is delivered to Team Members at their first point of contact, acting as a trusted partner for employees throughout the full employee life cycle.

What qualifications are required for this position?

Candidates should have a HS Diploma or GED, with a bachelor's degree preferred, along with 2+ years of generalist experience, preferably in an HRIS system.

Is there any specific certification preferred for this role?

Yes, a SHRM-CP or PHR Certification is preferred.

What skills are essential for the Senior HR Specialist position?

Essential skills include excellent communication, analytical and problem-solving abilities, strong organizational and time management skills, proficiency with Microsoft Office, and a customer service focus.

What kind of work environment can I expect in this role?

The role involves working both independently and as part of a team in a fast-paced environment, and candidates should have the flexibility to shift schedules as needed by the business.

What kind of projects will the Senior HR Specialist assist with?

The Senior HR Specialist will assist with HR special projects, provide suggestions for enhancements to service offerings, and participate in continuous improvement activities for the HR team.

Will I need to maintain confidentiality in this position?

Yes, maintaining confidentiality and securely handling sensitive information is a crucial part of the role.

Does the position require travel?

Yes, the position may require travel.

How do I apply for the Senior Human Resources Specialist position at Chewy?

To apply, you would typically submit your application through Chewy's official careers page or contact their HR department if you have specific questions regarding the application process.

What should I do if I need an accommodation during the application process?

If you need an accommodation due to a disability or for religious reasons, you should contact CAAR@chewy.com for assistance.

Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods

Industry

10,001+

Employees

2011

Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.