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Senior Human Resources Specialist

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Chewy

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    People, HR & Administration
  • Plantation

AI generated summary

  • You need a Bachelor’s degree or equivalent, 2-4+ years in HR software (Workday, Service Now, Kronos), strong analytical and problem-solving skills, and excellent customer service.
  • You will analyze HR records, manage timecards, support payroll processing, collaborate on discrepancies, implement software upgrades, deliver training, and lead various HR projects.

Requirements

  • Bachelor’s Degree or equivalent experience in Human Resources or a related field.
  • 2-4+ years’ experience in HR software system; ideally Workday, Service Now and Kronos.
  • Demonstrate an analytical, methodical, and creative approach to resolving issues.
  • Accurate and thorough with excellent problem-solving skills.
  • Exceptional customer service focus, professional interaction from front-line to executive level.
  • Must be able to prioritize work and multitask in a fast-paced environment.
  • Ability to maintain confidentiality in handling sensitive and personal information.
  • Must be effective working independently and in a team environment.
  • Customer service orientation with an emphasis on accuracy, responsiveness, and clear communication.
  • Understanding of HR/Payroll function, processes, and leading practices is helpful.

Responsibilities

  • Analyze, maintain and audit HR records for accuracy, compliance and identify any reoccurring errors or anomalies, working closely with the Compliance and Legal team. Determine root cause and implement best practices and solutions for improved workflow and business process. This includes wage reviews, incentive preparation/audit for payroll processing, HR business process flows, absence module for Paid Time Off, Unpaid Time Off, and Sick time accruals and other data as needed in accordance with Chewy’s policies.
  • Work Service Now (case management system) to enter or update team member’s records in Workday and/or Kronos such as terminations, job changes, benefits deductions, compensation changes, department transfers, etc.
  • Collaborate with the appropriate HR partners to correct team member’s hours worked or time off under specific leave policies and ensure timesheets are aligned with the policy. Maintain, audit and correct timecards in Kronos in accordance with system pay policies and practices.
  • Import/load all hours worked and time off time from Kronos to Workday in preparation of payroll run on a weekly basis. Complete several audits in preparation of payroll processing.
  • Act as the HR representative for Directors, VP and C-suite for advanced cases and work with the appropriate team or leadership to resolve any discrepancies, improve business processes and provide key metrics and dashboards.
  • Support HR software upgrades, design, implementation, functional testing, and data validation to ensure quality solutions and that all HR and Absence modules are meeting organizational and compliance needs.
  • Develop and deliver extensive knowledge of all business processes, policies, and system configuration in Workday and or/Kronos. Create process driven documentation and training for HR and end users on system functionality and procedures.
  • Lead and support various projects and company initiatives. Independently prioritize and accomplish high volume multiple tasks within established time frames.
  • Deliver training and operational support to internal customers (admin users, HRBPs, managers, etc.).
  • May develop queries; generate and distribute reports.

FAQs

What are the primary responsibilities of a Senior Human Resources Specialist at Chewy?

The primary responsibilities include analyzing and auditing HR records for accuracy, supporting wage and hour needs, collaborating with various HR partners, maintaining compliance with regulations, managing HR systems like Workday and Kronos, and leading projects and training initiatives.

What qualifications are necessary for this position?

A Bachelor’s Degree or equivalent experience in Human Resources or a related field is required, along with 2-4+ years of experience in HR software systems, ideally Workday, Service Now, and Kronos.

What is the work environment like at Chewy for this role?

The work environment is fast-paced, requiring the ability to prioritize work, multitask, and collaborate effectively both independently and as part of a team.

Is customer service experience important for this role?

Yes, exceptional customer service skills are essential, including professional interactions with team members from front-line employees to executive levels.

How does Chewy approach diversity and inclusion?

Chewy is committed to equal opportunity and values diversity and inclusion among all team members.

Will I receive training for the HR systems used at Chewy?

Yes, the role includes delivering training to internal customers on system functionality and procedures related to Workday and Kronos.

What type of projects might I be involved in as a Senior HR Specialist?

You may lead and support various projects and company initiatives, focusing on compliance, process improvements, and the implementation of HR software upgrades.

How important is data accuracy in this position?

Data accuracy is crucial, as you will be responsible for auditing records, identifying errors, and ensuring all HR processes align with company policies and regulatory requirements.

How can I request an accommodation during the application process?

You can request an accommodation under the Americans with Disabilities Act or similar laws by contacting CAAR@chewy.com.

What should I do if I have questions about my application?

If you have any questions regarding your application, please reach out to HR@chewy.com for assistance.

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Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.