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Senior Legal Advisor - Customer and Innovation Group

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Bank of Ireland

15d ago

  • Job
    Full-time
    Senior Level
  • Legal
  • Dublin

AI generated summary

  • You must be a qualified Solicitor or Barrister with commercial savvy, strategic awareness in digital finance, and a growth mindset. Demonstrate interest in financial data access and fintech trends.
  • You will provide legal advice on online banking, digital services, customer documentation, regulatory compliance, digital journeys, fraud issues, and support product integrations and strategic initiatives.

Requirements

  • Qualified Solicitor or Barrister
  • Commercial Savvy, Strategic Awareness of Trends in Digital and Data in Financial Services, Willingness to take Responsibility and be Accountable for Legal Advice and a Learning/Growth Mindset.
  • Demonstrable appetite to acquire strategic awareness of trends in Digital and Data in Financial Services including in relation to developments in the areas of Financial Data Access, Digital Identity, Fintech and Big Data.

Responsibilities

  • - Act as a senior legal advisor in the provision of legal advice and support Bank of Ireland's online banking products for personal customers and related digital matters in the Republic of Ireland.
  • - Advise on all legal issues relating to the Bank's digital banking services for consumers including Banking 365; Business On Line; Mobile Apps and digital customer journeys; Artificial Intelligence, Financial Data Access, Data Protection, Digital Euro, Digital Accessibility, European Digital Identity Framework (e-ID regulation) including the following activities:
  • - Reviewing and approving customer facing documentation and communications;
  • - Advising and assisting with ongoing domestic and European regulatory requirements;
  • - Drafting and reviewing terms and conditions for financial products;
  • - Advising on customer complaints, fraud and financial abuse issues, regulatory investigations and inquiries.
  • - Advise on legal issues arising from the digitisation of customer journeys and related internal Group processes.
  • - Act as a senior advisor on issues relating to direct marketing and selling and providing services online.
  • - Support the legal integration of new customer propositions into the terms and conditions of products in the Bank's Retail Ireland Division which arise from changes in legislation or new products or services.
  • - Provide strategic advice and guidance on new products and initiatives produced as part of the Bank's technology transformation programme including in relation to the impact of new or existing regulatory and legal requirements on those developments.
  • - Advise on digital and customer experience issues arising from key strategic growth projects.
  • - Act as a senior advisor on initiatives in consumer banking that relate to environmental and sustainable growth.
  • - Advise from a legal and regulatory perspective on day to day issues relating to the Bank's online bank channels including fraud issues.
  • - Interact and forge customer service relationships with senior partners in Retail Ireland and the wider BOI Group in order to ensure excellence in the delivery of legal services.
  • - Provide tactical and strategic legal advice to the wider Bank Of Ireland Group on digital, data protection, data analytics, data accessibility, electronic marketing, and customer experience matters.
  • - Provide tactical and strategic legal advice in relation to issues that involve regulatory scrutiny, investigations and enforcement actions.
  • - Support legal and business colleagues dealing with personal customers to ensure that they can deliver on the Group's Customer Commitments by ensuring that legal advice is provided when required at all stages in the customer journey from product design and provision to the resolution of any issues that may arise.
  • - Act as an escalation point for the provision of legal support to other legal colleagues and business colleagues dealing with personal customers and products held by them on variety of issues encountered by business colleagues.

FAQs

What is the role of a Senior Legal Advisor in the Customer and Innovation Group?

The Senior Legal Advisor provides legal advice and support for the Bank of Ireland's online banking products, advising on various legal issues related to digital banking services, customer journeys, regulatory requirements, and new customer propositions.

What qualifications are required for this position?

The position requires candidates to be a qualified Solicitor or Barrister.

What types of legal issues will the Senior Legal Advisor be involved with?

The advisor will work on legal issues related to online banking products, digital services, customer complaints, regulatory investigations, and the compliance of new products and services with legal and regulatory requirements.

Is prior experience in digital banking necessary for this position?

While specific prior experience in digital banking isn't mentioned, having a strategic awareness of trends in digital and data in financial services is an essential quality for candidates.

What kind of work-life balance does Bank of Ireland offer?

The Bank of Ireland prioritizes work-life balance and offers flexible working arrangements, along with 25 days of annual leave and various family and wellbeing support initiatives.

Will I need to work in the office every day?

This position offers a hybrid working model, which means you'll have the flexibility to work remotely as well as in the office.

What support does the Bank of Ireland provide for professional development?

The Bank encourages and supports staff to pursue educational and professional qualifications to enhance their careers.

What are the key competencies required for this role?

The key competencies include being customer-focused, teamwork-oriented, agile, accountable, and capable of championing transformation.

How does Bank of Ireland ensure an inclusive workplace?

Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from individuals of all backgrounds, providing reasonable accommodations during the recruitment process.

Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.