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Senior Manager, Accounts Receivable, Credit and Collections

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Okta

13d ago

  • Job
    Full-time
    Senior & Expert Level
  • Banking & Finance
  • $157K - $235K
  • San Francisco

AI generated summary

  • You need 8+ years in Credit & Collections, 5+ years in management, tech/SaaS experience, ERP & financial tools proficiency, multi-location staff leadership, and strong analytical & communication skills to excel in this role at Okta.
  • You will lead AR, credit, and collections activities, build relationships with customers, develop team members, implement reporting and forecasting models, maintain financial reconciliations, assess new customer credit applications, and drive operational excellence.

Requirements

  • 8+ years of experience in Credit and Collections
  • 5+ years of progressive management and leadership experience
  • Experience in the tech and SaaS experience (highly preferred)
  • Prior experience managing staff in multiple locations (preferred)
  • Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
  • Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
  • Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
  • Bachelor's Degree or equivalent work experience

Responsibilities

  • Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes including
  • Evolving our collections strategy with appropriate reminders, collections and deactivations or work stoppage
  • Upleveling our AR and collections teams through hands-on development and coaching
  • Designing and implementing effective reporting and forecasting models
  • Build relationships with customers and partners
  • Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
  • Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
  • Asses, and if necessary, implement additional operational and SOX controls
  • Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
  • Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
  • Evolve and mature billing and cash applications processes with automation.
  • Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
  • Create and implement KPIs and other indicators to assess team performance.
  • Ensure compliance with appropriate credit policy and regulatory requirements
  • Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
  • Ability to think strategically, act operationally, manage risk and align future direction with priorities.
  • Combines the ability to “get into the weeds” and develop best-in-class strategies for the organization.

FAQs

What is the main responsibility of the Senior Manager, Accounts Receivable, Credit and Collections role?

The main responsibility of the Senior Manager, Accounts Receivable, Credit and Collections role is to lead the AR, Credit and Collections team in creating and executing effective collections policies, streamlining month-end close processes, managing SOX and operational audits, improving reporting and metrics, and driving project-based work to enable scale for the business.

What type of candidate is ideal for this role?

The ideal candidate for this role is a detailed-oriented, self-motivated team player with a solid working knowledge of billing, cash applications, credit rules and policy, collections, internal controls, and operational accounting execution. They should also have experience in process improvement and enjoy working in a challenging, fast-paced environment.

What are some key skills required for this role?

Some key skills required for this role include leadership abilities, attention to detail, self-motivation, strong knowledge of billing, cash applications, credit rules and policy, collections, internal controls, and operational accounting execution, as well as experience in process improvement and working in a fast-paced environment.

What are some of the specific tasks that the Senior Manager, Accounts Receivable, Credit and Collections will be responsible for?

Specific tasks that the Senior Manager, Accounts Receivable, Credit and Collections will be responsible for include creating and executing effective collections policies, streamlining month-end close processes, managing SOX and operational audits, improving reporting and metrics, and driving project-based work to enable scale for the business. They will also be responsible for leading and managing the AR, Credit and Collections team.

The World's Identity Company

Technology
Industry
1001-5000
Employees
2009
Founded Year

Mission & Purpose

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Benefits

  • Healthcare

  • Sick pay insurance

  • Pension scheme

  • Dental