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Senior Manager, Benefit Operations

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Bristol Myers Squibb

Jan 17

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Tampa

Requirements

  • Benefit expertise within health, welfare, and retirement programs
  • Leadership of a regional team
  • Collaboration with and influence multiple stakeholders regionally and globally
  • Project Management
  • Data-Driven & Analytical Skills
  • Vendor Management
  • Customer-focused
  • Communication and presentation skills in simplifying complex benefit topics
  • Bachelor's degree or equivalent
  • Experience working with Workday, ServiceNow and Benefits Enrollment Platform (Mercer Darwin or other)
  • Language Requirement - English (other language is a plus)

Responsibilities

  • Provide subject matter expertise to the team, providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.
  • Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.
  • Lead and collaborate on projects to ensure successful outcomes for the region, including open enrollments and country, regional, and global initiatives.
  • Seeks opportunities for process improvements and automation in our benefit delivery to our customers.
  • Accountable for robust compliance controls in the region's benefit processes that will support audits and compliance requests.
  • Collaborate with the Benefit Centre of Expertise and Service Delivery Management on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.
  • Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.
  • Manage the region's knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.
  • Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our customers.

FAQs

What is the primary role of the Senior Manager, Benefit Operations?

The primary role is to oversee and manage the delivery of a diverse range of employee benefits across several EMEA markets, providing leadership in benefit operations and driving continuous improvement.

What skills are required for this position?

Required skills include expertise in health, welfare, and retirement benefit programs, leadership of a regional team, project management, data-driven and analytical skills, vendor management, and strong communication skills.

What type of experience is preferred for ideal candidates?

Ideal candidates should have a bachelor's degree or equivalent, experience working with Workday, ServiceNow, and Benefits Enrollment Platforms like Mercer Darwin, and proficiency in English; knowledge of additional languages is a plus.

What key responsibilities does this role entail?

Key responsibilities include providing subject matter expertise, analyzing data metrics for service delivery, leading regional projects, seeking process improvements, ensuring compliance, and managing regional escalations.

How does BMS approach workplace balance and flexibility?

BMS recognizes the importance of balance and flexibility and offers a competitive range of benefits, services, and programs to help employees navigate their professional and personal lives.

Is collaboration with cross-functional teams necessary for this role?

Yes, effective collaboration and stakeholder management with both regional and global teams are essential to ensure excellent service delivery for customers.

What are the job occupancy requirements?

The occupancy type assigned depends on the role; site-essential roles require 100% onsite work, while site-by-design roles may allow for a hybrid work model with at least 50% onsite presence.

How does BMS support employees with disabilities in the recruitment process?

BMS is dedicated to a transparent recruitment process and provides reasonable workplace accommodations or adjustments upon request to support individuals with disabilities.

What is the company's stance on COVID-19 vaccinations?

BMS strongly recommends that all employees be fully vaccinated for COVID-19 and keep up to date with boosters for the safety of staff, customers, patients, and communities.

What type of benefits does this position oversee?

The position oversees a diverse range of employee benefits including health, welfare, and retirement programs tailored to various EMEA markets.

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Bristol Myers Squibb

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you’ll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medicine to the right patient, at the right time, to achieve the best outcome. Whether in a scientific, business or supporting function, a career at BMS means you’ll be inspired every day to grow and thrive through opportunities that are uncommon in scale and scope. Here, you’ll be on the cutting edge of powerful innovation in oncology, hematology, immunology, cardiovascular disease, and fibrosis, with colleagues united in the mission to help patients. Through the Bristol Myers Squibb Foundation, we also promote health equity and seek to improve health outcomes of populations disproportionately affected by serious diseases and conditions. Our mission is to give new hope to help patients prevail over serious disease – it drives everything we do.

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