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Senior Manager Business Intelligence & Reporting – Cobrand Credit Card

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TD Bank

Jul 17

Applications are closed

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
  • $110.8K - $178.9K
  • Wilmington

Requirements

  • Undergraduate degree or technical certificate
  • 10 + years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
  • Cobrand Credit Card Product and Marketing experience preferred
  • SAS/SQL/Phyton experience preferred
  • Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC based analytical and reporting software packages
  • Expert knowledge of Business Intelligence & Reporting and the tools and technologies used
  • Strong analytical and program solving skills are required to interpret data and draw conclusions
  • Excellent written and verbal communications skills
  • Proven ability to manage a team of professional analyst
  • Prior leadership experience or progressively responsible Department/Bank experience
  • Ability to coach and mentor others
  • Ability to provide conflict resolution
  • Strong ability to successfully balance competing priorities in a fast paced environment
  • Physical Requirements:
  • Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel – Occasional
  • International Travel – Never
  • Performing sedentary work – Continuous
  • Performing multiple tasks – Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds – Occasional
  • Sitting – Continuous
  • Standing – Occasional
  • Walking – Occasional
  • Moving safely in confined spaces – Occasional
  • Lifting/Carrying (under 25 lbs.) – Occasional
  • Lifting/Carrying (over 25 lbs.) – Never
  • Squatting – Occasional
  • Bending – Occasional
  • Kneeling – Never
  • Crawling – Never
  • Climbing – Never
  • Reaching overhead – Never
  • Reaching forward – Occasional
  • Pushing – Never
  • Pulling – Never
  • Twisting – Never
  • Concentrating for long periods of time – Continuous
  • Applying common sense to deal with problems involving standardized situations – Continuous
  • Reading, writing and comprehending instructions – Continuous
  • Adding, subtracting, multiplying and dividing – Continuous

Responsibilities

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Oversees and leads a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope
  • Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
  • Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
  • Sets operational team direction and collaborate with others to execute on common goals
  • Focus on longer-range planning for functional area (e.g. 12 months or greater)
  • Customer Accountabilities:
  • Leads a team of data / reporting analysts or specialists
  • Leads and executes data/business analysis using various internal data sources to support the understanding of customers, business drivers and financial results.
  • Supports all relevant projects and initiatives to ensure project data and reporting requirements are met; may also be accountable to lead team in bridging the gap between analytic outputs and business insights, including improving information presentation / delivery
  • Oversees quality of data visualization presentations / layouts / templates / etc. to be leveraged across a given business or across the enterprise and provide authoritative subject matter expertise and consultative support for own team, as required
  • Works in a consultative role to provide “value-added” insights in the form of analysis, interpretation and advice to colleagues and supported business leaders on
  • Liaises with business stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.
  • Creates and maintain detailed documentation on all projects/requests.
  • Ensures all projects are delivered according to department standards and guidelines
  • Manages and resources the request pipeline to ensure projects and initiatives are completed on time/within budget within priority order (as set by regulatory deadlines, business strategy, etc.)
  • Manages relationships with key stakeholders to ensure proactive notification of upcoming projects, data requests
  • Manages resource capacity and maintain a pool of technical specialists to work on data and reporting projects
  • Supports a culture of continuous improvement, implement process improvements including updates to BI intake process, development of SLAs, introduction of project roadmap/status reporting processes, etc.)
  • Ensures team has support and training required on technical platforms
  • Coaches and supports direct reports in reaching their objectives and delivering business results
  • Shareholder Accountabilities:
  • Ensures team adheres to enterprise frameworks and methodologies related to overall BI & Reporting
  • Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
  • Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
  • Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
  • Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
  • Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed
  • Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
  • Works closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
  • Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
  • May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
  • Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
  • Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
  • May provide data visualization and analytical thought leadership and stay current on development in data mining and the application of data science
  • Employee/Team Accountabilities:
  • Responsible for management of the overall team(s) providing both leadership and guidance
  • Sets targets and objectives for the team, and deliver results
  • Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
  • Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism
  • Co-ordinates necessary resources to ensure completion by deadlines
  • Provides coaching, development, succession, recruitment, resource management, and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans
  • Prioritizes and manages own workload in order to deliver quality results and meet timelines
  • Supports a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensure timely communication of issues/ points of interest
  • Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
  • Establishes effective relationships across multiple business and technology partners, program and project managers
  • Participates in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

FAQs

What is the primary role of the Senior Manager, Business Intelligence & Reporting for Cobrand Credit Card?

The primary role is to lead analytics and key strategic business intelligence projects that support the cobranded partnership division of TD Credit Cards, ensuring critical data and reporting elements are included and collaborating with stakeholders to develop solutions for data challenges.

What qualifications do I need to apply for this position?

Candidates should have an undergraduate degree or technical certificate, 10+ years of relevant experience in business administration, statistics, mathematics, science, or finance. Experience with cobrand credit card products and marketing, as well as proficiency in SAS, SQL, or Python, is preferred.

What specific skills are required for this role?

The role requires expert knowledge of business intelligence and reporting tools, strong analytical and problem-solving skills, excellent written and verbal communication skills, and proven ability to manage a team of professional analysts.

How many people will I be managing in this position?

You will be responsible for leading a team of data/reporting analysts or specialists, overseeing their performance, coaching, and supporting their professional development.

Will I have the opportunity to engage with senior leadership?

Yes, the position involves facilitating key strategic discussions and providing thought leadership to an executive audience, including outputs like strategic roadmaps and deliverables.

What types of projects will I be involved in?

You will oversee complex reporting functions, support projects that meet data and reporting requirements, and improve information delivery to support business insights.

What is the expected travel for this position?

Domestic travel is occasional, while international travel is not required.

How does this role contribute to risk management and compliance?

The Senior Manager will lead the adherence to enterprise frameworks related to BI & Reporting, ensuring compliance with internal and external requirements and managing oversight processes for risk identification and monitoring.

What kind of work environment can I expect?

You can expect a professional work environment that encourages teamwork, innovation, and continuous improvement, focusing on achieving high-level professionalism and productivity.

What types of tools and software should I be familiar with?

Proficiency in MS Excel and PowerPoint is essential, as well as familiarity with a variety of analytical and reporting software packages used in business intelligence.

How important is coaching and mentorship in this role?

Coaching and mentoring are crucial, as you will be expected to support your direct reports in reaching their objectives and delivering business results, fostering a culture of development within the team.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen

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