Senior Manager Business Intelligence & Reporting – Cobrand Credit Card

TD Bank

Jul 17

Applications are closed

Job
Full-time
Expert Level
Business, Operations & Strategy
$110.8K - $178.9K
Wilmington

Requirements

Undergraduate degree or technical certificate
10 + years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
Cobrand Credit Card Product and Marketing experience preferred
SAS/SQL/Phyton experience preferred
Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC based analytical and reporting software packages
Expert knowledge of Business Intelligence & Reporting and the tools and technologies used
Strong analytical and program solving skills are required to interpret data and draw conclusions
Excellent written and verbal communications skills
Proven ability to manage a team of professional analyst
Prior leadership experience or progressively responsible Department/Bank experience
Ability to coach and mentor others
Ability to provide conflict resolution
Strong ability to successfully balance competing priorities in a fast paced environment
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees and leads a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focus on longer-range planning for functional area (e.g. 12 months or greater)
Customer Accountabilities:
Leads a team of data / reporting analysts or specialists
Leads and executes data/business analysis using various internal data sources to support the understanding of customers, business drivers and financial results.
Supports all relevant projects and initiatives to ensure project data and reporting requirements are met; may also be accountable to lead team in bridging the gap between analytic outputs and business insights, including improving information presentation / delivery
Oversees quality of data visualization presentations / layouts / templates / etc. to be leveraged across a given business or across the enterprise and provide authoritative subject matter expertise and consultative support for own team, as required
Works in a consultative role to provide “value-added” insights in the form of analysis, interpretation and advice to colleagues and supported business leaders on
Liaises with business stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.
Creates and maintain detailed documentation on all projects/requests.
Ensures all projects are delivered according to department standards and guidelines
Manages and resources the request pipeline to ensure projects and initiatives are completed on time/within budget within priority order (as set by regulatory deadlines, business strategy, etc.)
Manages relationships with key stakeholders to ensure proactive notification of upcoming projects, data requests
Manages resource capacity and maintain a pool of technical specialists to work on data and reporting projects
Supports a culture of continuous improvement, implement process improvements including updates to BI intake process, development of SLAs, introduction of project roadmap/status reporting processes, etc.)
Ensures team has support and training required on technical platforms
Coaches and supports direct reports in reaching their objectives and delivering business results
Shareholder Accountabilities:
Ensures team adheres to enterprise frameworks and methodologies related to overall BI & Reporting
Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed
Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
Works closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
May provide data visualization and analytical thought leadership and stay current on development in data mining and the application of data science
Employee/Team Accountabilities:
Responsible for management of the overall team(s) providing both leadership and guidance
Sets targets and objectives for the team, and deliver results
Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism
Co-ordinates necessary resources to ensure completion by deadlines
Provides coaching, development, succession, recruitment, resource management, and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans
Prioritizes and manages own workload in order to deliver quality results and meet timelines
Supports a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensure timely communication of issues/ points of interest
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Establishes effective relationships across multiple business and technology partners, program and project managers
Participates in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

FAQs

What is the primary role of the Senior Manager, Business Intelligence & Reporting for Cobrand Credit Card?

The primary role is to lead analytics and key strategic business intelligence projects that support the cobranded partnership division of TD Credit Cards, ensuring critical data and reporting elements are included and collaborating with stakeholders to develop solutions for data challenges.

What qualifications do I need to apply for this position?

Candidates should have an undergraduate degree or technical certificate, 10+ years of relevant experience in business administration, statistics, mathematics, science, or finance. Experience with cobrand credit card products and marketing, as well as proficiency in SAS, SQL, or Python, is preferred.

What specific skills are required for this role?

The role requires expert knowledge of business intelligence and reporting tools, strong analytical and problem-solving skills, excellent written and verbal communication skills, and proven ability to manage a team of professional analysts.

How many people will I be managing in this position?

You will be responsible for leading a team of data/reporting analysts or specialists, overseeing their performance, coaching, and supporting their professional development.

Will I have the opportunity to engage with senior leadership?

Yes, the position involves facilitating key strategic discussions and providing thought leadership to an executive audience, including outputs like strategic roadmaps and deliverables.

What types of projects will I be involved in?

You will oversee complex reporting functions, support projects that meet data and reporting requirements, and improve information delivery to support business insights.

What is the expected travel for this position?

Domestic travel is occasional, while international travel is not required.

How does this role contribute to risk management and compliance?

The Senior Manager will lead the adherence to enterprise frameworks related to BI & Reporting, ensuring compliance with internal and external requirements and managing oversight processes for risk identification and monitoring.

What kind of work environment can I expect?

You can expect a professional work environment that encourages teamwork, innovation, and continuous improvement, focusing on achieving high-level professionalism and productivity.

What types of tools and software should I be familiar with?

Proficiency in MS Excel and PowerPoint is essential, as well as familiarity with a variety of analytical and reporting software packages used in business intelligence.

How important is coaching and mentorship in this role?

Coaching and mentoring are crucial, as you will be expected to support your direct reports in reaching their objectives and delivering business results, fostering a culture of development within the team.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen