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Senior Manager, Fulfillment Center Human Resources

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Chewy

Feb 26

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Dayton

AI generated summary

  • You need a BA/BS, 5-7+ years in HR roles, 2-3+ years leading a team, strong employee relations, and excellent communication skills in a fast-paced environment.
  • You will enhance team engagement, oversee HR functions, resolve employee issues, manage training and onboarding, implement compensation plans, coordinate safety programs, and uphold company culture.

Requirements

  • BA/BS required (Business Administration, Human Resources or related study preferred. Experience in a similar warehouse environment or a combination of education-training and experience will be considered.
  • 5-7+ years in an HR partnership role ideally within a fulfillment or distribution center or fast-paced work environment with demonstrable track record of success.
  • 2-3+ years’ experience leading a HR Team.
  • Proven track record of strategic partnerships which improve the HR experience.
  • Excellent written, verbal, public presentation /communication skills and strong interpersonal skills required.
  • Able to work effectively with a variety of personnel.
  • Strong employee relations background.

Responsibilities

  • Partner with FC LT to plan and implement strategies to ensure maximum TM engagement.
  • Provide leadership and expertise for Human Resource (HR) functions including all aspects of; professional relations, hourly relations, employee benefits, compensation, employee involvement, practices, training, organizational change, and development and communications.
  • Lead team responsible for performance management, employee engagement and talent development.
  • Assist management staff in resolution of issues and concerns.
  • Assists with training as needed by training team; owns orientation and onboarding.
  • Facilitate compensation programs. Implement compensation plans supported by the research of local market data for positions, evaluate job levels to ensure compensation programs remain competitive.
  • Coordinate workers compensation program: investigate all injuries, first aid and near misses, and work with plant management to reduce all three.
  • Recommend/coordinate discipline when warranted. Assist supervisors/fulfillment center management with disciplinary issues.
  • Handle benefits administration.
  • Develop/update job descriptions, rules, procedures and policies.
  • Establish a culture that is based on Chewy’s Operating Principles.
  • Participate in facility safety and meetings, including, but not limited to, safety committee meetings and accident investigations.

FAQs

What is the primary responsibility of the Senior Manager, Fulfillment Center Human Resources?

The primary responsibility is to provide full HR advice, mentorship, and support across a non-union fulfillment center population, while also leading the Fulfillment Center Human Resources department.

What qualifications are required for this role?

A BA/BS degree is required, preferably in Business Administration, Human Resources, or a related field. Additionally, experience in a similar warehouse environment or a combination of education and training may be considered.

How many years of HR experience are required for this position?

5-7+ years of experience in an HR partnership role, ideally within a fulfillment or distribution center, along with 2-3+ years of experience leading an HR team.

Does this role involve employee relations?

Yes, a strong employee relations background is essential, as the role includes providing leadership and expertise in all aspects of professional and hourly relations.

Will I be involved in performance management and talent development?

Yes, the Senior Manager will lead a team responsible for performance management, employee engagement, and talent development.

Is knowledge of compensation programs necessary for this position?

Yes, the role includes facilitating and implementing compensation programs based on local market data, evaluating job levels to ensure competitiveness.

What kind of work environment should I expect in this role?

The position is based in a fast-paced fulfillment center environment, requiring collaboration with various personnel.

Is the position based on-site or remote?

The position is on-site at the Dayton, OH fulfillment center.

Are there opportunities for career advancement in this role?

Yes, the role is designed to lead and develop the HR team which provides opportunities for career advancement within the organization.

How does Chewy handle diversity and inclusion in the workplace?

Chewy values and embraces diversity and inclusion of all team members, committing to equal opportunity for all employees.

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Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.