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Senior Manager, Loyalty Operations

  • Job
    Mid & Senior Level
  • Data
  • Brampton
  • Quick Apply


  • University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field.
  • Minimum 4 years of related work experience in a retail or Loyalty environment.
  • Excellent verbal and written communication skills with the capability of building compelling presentations
  • High proficiency with Microsoft Office (Powerpoint, Word, Excel) and Outlook, with strong analytical skills with Advanced Excel skills and experience with SQL
  • Familiarity with retail merchandising systems and processes including Python, Teradata and Microstrategy is an asset.


  • Develop operational processes, strategies and initiatives to support the execution of our loyalty program, including preparing store level loyalty related communications and updates on actions and issues.
  • Develop and support execution of training programs for store colleagues on loyalty processes and benefits, including front end cashier expectations.
  • Guide divisional, banner and store level loyalty related KPI targets and monitoring, working with divisional teams on tactics to drive results.
  • Manage the offer execution process to ensure reliable delivery of personalized offers to PC Optimum members across Canada.
  • Responsible for the life-cycle management of an enterprise Loyalty Technology product, utilizing a strong product strategy and roadmap planning based on key business needs.
  • Define key measurements of the product’s performance and success criteria. Support tracking efforts and provide data/reporting for the analysis.

At Loblaw, we're developing innovative products and solutions. Our focus is on empowering Canadians to Live Life Well.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Our Purpose – Live Life Well Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name. The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience. In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.