FAQs
What is the primary responsibility of the Senior Manager, Loyalty Operations?
The primary responsibility of the Senior Manager, Loyalty Operations is to ensure that store operations colleagues are equipped with the necessary tools and resources to effectively support the loyalty program, driving customer participation and engagement, while also managing the assignment and execution of digital offers for PC Optimum members.
Which teams will the Senior Manager, Loyalty Operations collaborate with?
The Senior Manager, Loyalty Operations will collaborate daily with cross-functional teams, including Store Operations, Marketing, IT, and Data teams.
What are some key tasks involved in this role?
Key tasks include developing operational processes for the loyalty program, executing training programs for store employees, guiding KPI targets for loyalty performance, managing offer execution processes, and overseeing the life-cycle management of loyalty technology products.
What qualifications are required for this position?
A university degree in relevant fields such as Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, or Business is required, along with a minimum of 4 years of related work experience in a retail or loyalty environment.
What skills are essential for the Senior Manager, Loyalty Operations?
Essential skills include excellent verbal and written communication, the capability to create compelling presentations, high proficiency in Microsoft Office (especially Excel), strong analytical skills, and experience with SQL. Familiarity with retail merchandising systems, including Python, Teradata, and Microstrategy, is also considered an asset.
How important is training in the loyalty program for store colleagues?
Training is crucial as the Senior Manager will support the execution of training programs for store colleagues on loyalty processes and benefits, including specific cashier expectations to ensure effective participation in the loyalty program.
What types of performance metrics will the Senior Manager be responsible for?
The Senior Manager will define key measurements of the loyalty program’s performance and success criteria, support tracking efforts, and provide data/reporting for analysis related to loyalty-related KPIs.
What experience is preferred for this role?
The ideal candidate will have a minimum of 4 years of related work experience in a retail or loyalty environment, highlighting a background that supports operational and strategic initiatives in loyalty programs.