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Senior Manager of Information Technology Operations

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American Tall

15d ago

  • Job
    Full-time
    Senior Level
  • Engineering
    IT & Cybersecurity
  • Mississauga
  • Quick Apply

AI generated summary

  • You need a bachelor's in IT or related field, 8+ years in IT management, DevOps experience, strong leadership, e-commerce knowledge, Microsoft and Azure skills, and relevant certifications.
  • You will manage IT operations, implement strategies, oversee DevOps practices, maintain security and compliance, and handle IT asset lifecycle and service management processes.

Requirements

  • - Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
  • - Minimum of 8 years of experience in IT management, with a focus on operations.
  • - Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
  • - Experience with asset management tools and processes.
  • - Proven leadership skills with the ability to motivate and develop a high-performing team.
  • - Strong understanding of IT infrastructure, including networks, servers, and security systems.
  • - Strong understanding of e-commerce platforms, with experience managing Shopify front-end solutions.
  • - Proficiency in Microsoft applications and experience with Azure middleware.
  • - Knowledge of enterprise architecture principles and frameworks (e.g., TOGAF, Zachman).
  • - Familiarity with IT service management (ITSM) frameworks such as ITIL.
  • - Deep understanding of information security concepts and best practices.
  • - Familiarity with governance, risk, and compliance (GRC) frameworks.
  • - Relevant certifications (e.g., CISSP, ITIL, TOGAF, PMP) preferred.

Responsibilities

  • Develop and implement IT strategies, policies, and procedures to support business objectives.
  • Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
  • Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.

FAQs

What is the primary responsibility of the Senior Manager of Information Technology Operations?

The primary responsibility is to oversee all aspects of IT operations, ensuring the stability, security, and efficiency of the technology infrastructure, while aligning technology initiatives with business objectives.

What qualifications are required for this position?

A Bachelor's degree in Information Technology, Computer Science, or a related field is required, and a Master's degree is preferred. Additionally, a minimum of 8 years of experience in IT management with a focus on operations is required.

Are there any preferred certifications for candidates applying for this role?

Yes, relevant certifications such as CISSP, ITIL, TOGAF, and PMP are preferred.

What experience is required in relation to DevOps?

Candidates must have experience with DevOps tools and practices, including continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).

How does American Tall approach diversity and inclusion in the workplace?

American Tall is committed to building an environment where everyone feels included, valued, and heard. Diversity, inclusion, and belonging are integral parts of their work culture, and they encourage applications from individuals of diverse backgrounds.

Is there an accommodation process for applicants during the recruitment?

Yes, American Tall provides employment accommodation during the recruitment process. Applicants can indicate their accommodation needs on their application.

What type of work culture can employees expect at American Tall?

Employees can expect a culture built on respect, inclusiveness, and continued learning, with a focus on collaboration and teamwork.

Is knowledge of e-commerce platforms necessary for this role?

Yes, a strong understanding of e-commerce platforms, particularly experience managing Shopify front-end solutions, is required.

Are there policies in place regarding COVID-19 vaccinations?

Yes, applicants who receive a conditional offer of employment may be required to provide proof of being fully vaccinated with a COVID-19 vaccine approved by Health Canada.

What are the key IT operational responsibilities for this position?

Key responsibilities include overseeing network administration, system backups, user support, implementing DevOps practices, defining enterprise architecture standards, and managing IT assets throughout their lifecycle.

American Tall

A direct to consumer fashion brand dedicated to serving tall men and women up to 7'1

Retail & Consumer Goods
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

American Tall is a clothing brand that specialises in creating stylish, comfortable, and well-fitting apparel for tall men and women. Their mission is to provide tall people with a wide range of high-quality clothing options that cater specifically to their unique body proportions, ensuring a better fit and style without compromise. The brand focuses on helping tall individuals find clothes that make them look and feel great, while also expanding their choices in a market where options are often limited.