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Senior Manager, Talent Acquisition

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American Express

Nov 13

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Toronto

Requirements

  • A minimum of six years of functional recruiting experience
  • Bachelor's degree from an accredited college/university or equivalent work experience
  • Demonstrated track record of success in developing and implementing successful and creative recruitment strategies
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
  • Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies
  • Outstanding assessment and interviewing skills with strong command of assessment and selection methodologies, instruments, and processes
  • In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
  • Established experience in leading large teams to ensure successful recruitment results for end-to-end recruiting activities
  • Experience with data analytics and pulling reports from dashboards
  • Demonstrated ability to listen, understand, convey, and relate ideas, concepts, and issues clearly and confidently through all channels while having an awareness of environmental cues
  • Ability to build and sustain trust while leveraging partnerships at all levels
  • Adherence to proactive communication with stakeholders
  • Ability to conduct presentations to senior stakeholders with varying numbers

Responsibilities

  • Manage full range of business services that span day to day recruitment activities to participation in longer range strategic initiatives, such as organizational change, department staff planning and process improvement
  • Develop scalable recruitment strategies for high volume/class hiring that align to annual business goals or specific critical initiatives
  • Own business leader relationships to ensure a positive candidate and hiring leader experience
  • Manage stakeholder relationships, drive the recruitment processes including talent branding, sourcing strategies, selection process, candidate experience, data management etc.
  • Lead a team of recruiters and provide direction on strategies and methodologies
  • Understand hiring leaders’ needs and ensure the team is efficiently presenting high quality diverse talent slates and deliver value by creating the right solutions
  • Create proactive talent pipeline for critical upcoming positions
  • Keep abreast of strategic objectives; create measurable recruitment strategies as need arises
  • Analyze team performance to identify trends (i.e. survey results, results of strategies, etc.)
  • Ensure ATS information is up to date and aligned with regional regulations
  • Act as a recruiting SME to prioritize both local and global needs
  • Develop and drive extraordinary recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists
  • Collaborate with the business to help ensure real-time communication on recruiting activity, as well as any challenges or issues needing attention

FAQs

What is the main responsibility of the Senior Manager, Talent Acquisition at American Express?

The Senior Manager, Talent Acquisition is responsible for leading the hiring efforts for the Canada Market, managing recruitment activities, developing scalable recruitment strategies, and building strong partnerships with business leaders to enhance the candidate and hiring leader experience.

How many years of recruiting experience are required for this position?

A minimum of six years of functional recruiting experience is required for this position.

What types of recruitment strategies will the Senior Manager need to develop?

The Senior Manager will need to develop scalable recruitment strategies for high volume/class hiring that align with annual business goals or specific critical initiatives.

Is experience with new recruitment tools and technologies necessary for this role?

Yes, experience with new world recruitment tools, technologies, and platforms to improve process efficiencies is necessary.

What educational qualifications are required for this position?

A Bachelor's degree from an accredited college/university or equivalent work experience is required.

Will professional development opportunities be available to employees?

Yes, American Express offers career development and training opportunities to help employees grow in their careers.

What kind of benefits does American Express offer its employees?

American Express offers competitive base salaries, bonus incentives, comprehensive medical and dental benefits, flexible working models, and generous paid parental leave policies, among other benefits.

Is there a focus on diversity in the recruitment process?

Yes, part of the role involves driving top diverse talent into hires and ensuring the team presents high-quality diverse talent slates.

Will the Senior Manager need to analyze team performance?

Yes, the Senior Manager is expected to analyze team performance to identify trends and ensure effective recruitment strategies.

What kind of environment does American Express promote for its employees?

American Express promotes an inclusive and accessible work environment where all employees are treated with dignity and respect, regardless of various personal characteristics.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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