Senior Medical Secretary Cardiology

Worcestershire Acute Hospitals NHS Trust

Sep 2

Applications are closed

Job
Full-time
Mid & Senior Level
Worcester

Requirements

- To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence.
- Take enquiries from clinicians, GPs, health services, patients and their relatives.
- To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives.
- To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams.
- To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way.
- To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service.
- To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate.
- To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies.
- To assist in providing cover for the secretaries in the Medicine Directorate to ensure continuity of service to consultant, medical staff, service users and patients.
- To undertake any other the duties as may be required/ appropriate by the Directorate Management Team.

Responsibilities

To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence.
Take enquiries from clinicians, GPs, health services, patients and their relatives.
To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives.
To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams.
To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way.
To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate.
To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies.
To assist in providing cover for the secretaries in the Medicine Directorate to ensure continuity of service to consultant, medical staff, service users and patients.
To undertake any other the duties as may be required/ appropriate by the Directorate Management Team.

FAQs

What are the main responsibilities of a Senior Medical Secretary in Cardiology?

The main responsibilities include undertaking medical audio/copy typing duties, handling enquiries from clinicians, GPs, health services, patients, and relatives, managing incoming correspondence, and liaising with the secretarial/administration team for efficient service delivery.

What types of documents will I be typing?

You will be typing outpatient appointment and results letters to GPs, discharge summaries, and other official medical correspondence.

Is confidentiality important in this role?

Yes, maintaining confidentiality is crucial. You must comply with the Data Protection Act, Information Governance, and other relevant Trust/departmental policies.

Will I need to work independently?

Yes, you will be expected to work using your own initiative with minimal supervision while prioritising your workload in line with departmental objectives.

What should I do if I encounter a complaint or issue from a patient or relative?

You should escalate any complaints, problems, or issues to clinicians or management as appropriate while maintaining professionalism and sensitivity.

Will I be required to provide cover for other secretaries?

Yes, you will need to assist in providing cover for the secretaries in the Medicine Directorate to ensure continuity of service.

How should I handle telephone and email enquiries?

All telephone and email enquiries should be dealt with in an efficient and effective manner, providing the necessary information or directing them to the appropriate personnel.

Are there any other duties I may be asked to perform?

Yes, you may be asked to undertake any other duties as required or deemed appropriate by the Directorate Management Team.

Worcestershire Acute Hospitals NHS Trust

We run the Alexandra Hospital in Redditch; Kidderminster Hospital & Treatment Centre and Worcestershire Royal Hospital.

Science & Healthcare

Industry

5001-10,000

Employees

2000

Founded Year

Mission & Purpose

Worcestershire Acute NHS Trust provides a comprehensive range of healthcare services across Worcestershire, including emergency care, surgery, and outpatient services. Their ultimate mission is to deliver high-quality, compassionate care to all patients, ensuring safety and improving health outcomes. Their purpose is to support the health and well-being of their community through dedicated service, innovation, and continuous improvement in patient care.

OpportunitiesView all

Business and Performance Contracts Manager

Job

Worcester