Senior Operational Support Manager Regional Court Lead, Temporary up to 12months Fixed Term Appointment / Loan (Ref: 5656)

HM Prison and Probation Service

11d ago

Job
Full-time
Senior Level
Government & Politics
People, HR & Administration
Bristol, +6

AI generated summary

You need a relevant qualification in community justice, knowledge of the criminal justice system, and skills in communication, teamwork, and service management.
You will lead operational support, manage caseloads, oversee staff development, ensure compliance, conduct audits, handle complaints, and engage in strategic partnerships and safeguarding duties.

Requirements

A qualification in one of the following areas:
Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously Recognised As Providing Such Eligibility:
Diploma in Probation Studies
Diploma in Social Work (with Probation Option)
CQSW (with Probation Option)
Knowledge of the wider criminal justice system
Changing and Improving
Delivering at Pace
Managing a Quality Service
Communicating and Influencing
Working Together
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
This Job Is Broadly Open To The Following Groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Responsibilities

Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
Responsible for the professional development of cluster staff
Responsible for developing and deploying the Cluster Training Needs Analysis
Ensure effective cluster employee recruitment and induction
Act as cluster lead for performance & quality
Act as cluster lead for audits and inspections
Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
Responsible for the management of the Business Manager and the administrative support functions within the cluster
Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
Senior Management responsibility for estates, buildings and maintenance activities within the cluster
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
Work within the aims and values of NPS and HMPPS The duties/responsibilities listed above describe the post at present and are not exhaustive.
The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

FAQs

What is the duration of the appointment for the Senior Operational Support Manager position?

The position is a temporary role for up to 12 months on a Fixed Term Appointment / Loan basis.

Where is the job located?

The position can be based at several locations, including but not limited to NMS Bridewell Street, NMS Bay House, and various NPS offices across the region.

What are the main responsibilities of the Senior Operational Support Manager?

Responsibilities include providing operational support to the Head of LDU Cluster, managing staff development, acting as the cluster lead for performance and quality, and representing the NPS in local strategic partnerships.

Is there an out-of-hours commitment for this role?

Yes, the post holder may be required to participate in an out-of-hours on-call rota.

What qualifications are required for this position?

Candidates must have a qualification in Community Justice integrated with Level 5 Diploma in Probation Practice or other recognized qualifications related to probation and social work.

Will the successful candidate undergo a background check?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

What kind of training and development opportunities are available?

The role involves responsibility for the professional development of cluster staff and developing the Cluster Training Needs Analysis.

Are there benefits associated with this job?

Yes, benefits include access to learning and development, a Civil Service pension with a significant employer contribution, annual leave, public holidays, and a season ticket advance.

How does the Civil Service promote diversity and inclusion?

The Civil Service embraces diversity and promotes equal opportunities, running a Disability Confident Scheme for candidates with disabilities and a Redeployment Interview Scheme for at-risk civil servants.

What is the recruitment process for this position?

The recruitment process will assess candidates against specific Behaviours, Strengths, and Experience as outlined in the Success Profiles.

HM Prison and Probation Service

Preventing victims by changing lives.

Government

Industry

10,001+

Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.