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Senior Operational Trainer - San Antonio, Texas

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Optum

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Education & Teaching
  • San Antonio

AI generated summary

  • You need 4+ years in contract configuration, knowledge of Medicare A&B, coding (ICD-10, CPT, HCPC), claims processing, and proficiency in Microsoft Office and Access, plus IKA and Intellisoft knowledge.
  • You will train staff on claims processes, develop materials, ensure tech setup, provide post-training support, gather feedback, and maintain professionalism in a collaborative learning environment.

Requirements

  • 4+ years of experience working with contract configuration and interpretation
  • Working knowledge of Medicare Part A & B and Managed Care or related field
  • Knowledge of industry standard ICD-10, CPT, HCPC, and revenue coding
  • Knowledge of Medicare claims processing and guidelines
  • Proficiency with computer and Windows PC applications. Intermediate level of Microsoft Office
  • Knowledge of Microsoft Access
  • Knowledge of IKA and Intellisoft systems

Responsibilities

  • Maintain and apply knowledge on claims, customer service, provider demographic, contract/benefit configuration processes and related quality review processes
  • Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
  • Collaborate with appropriate resources, business partners, to facilitate development of training materials and objectives
  • Collaborate with department leads on developing, documenting and storing reference material such as guides, job aids, and SOP’s
  • Identify, understand and prepare the appropriate training technology to ensure effective learning (i.e. Webex, sharepoint, external references)
  • Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners, Training) to ensure ongoing support and achievement of learning objectives
  • Comply with all required policies, regulations and procedures applicable to the IKA and Intellisoft processes
  • Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
  • Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)
  • Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
  • Maintain poise and professionalism at all times during the facilitation process and ownership/control of the learning environment at all times
  • Communicate action plans, including obstacles, barriers or needs to drive successful results

FAQs

What is the primary responsibility of the Senior Operational Trainer?

The primary responsibility is to oversee all aspects of training for network operations, including assessing training needs, developing training programs and materials, and conducting new hire and focused training sessions.

What qualifications are required for this position?

Required qualifications include 4+ years of experience in contract configuration and interpretation, knowledge of Medicare Part A & B and Managed Care, and proficiency with Microsoft Office applications.

What preferred qualifications should candidates have?

Preferred qualifications include knowledge of Microsoft Access and familiarity with IKA and Intellisoft systems.

What training methods are expected to be used?

The trainer is expected to demonstrate appropriate teaching methods, styles, and paces to optimize learning and to adopt different delivery approaches as needed.

Is there any post-training support provided to learners?

Yes, post-training support is provided to learners, which may include addressing outstanding questions, issues, and any unmet expectations.

What is the hourly pay range for this position?

The hourly range for this role is $23.70 to $46.35 per hour, based on full-time employment.

Are there any benefits associated with this position?

Yes, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and a 401k contribution, all subject to eligibility requirements.

Does UnitedHealth Group offer opportunities for career development?

Yes, UnitedHealth Group provides clear direction on success in the role and opportunities for development in other roles of interest.

Is experience with claims processing necessary for this role?

Yes, knowledge of Medicare claims processing and guidelines is a necessary requirement for this position.

What is the company’s stance on diversity and inclusion?

UnitedHealth Group is committed to diversity and inclusion, stating that everyone deserves the opportunity to live their healthiest life, and actively works to mitigate health disparities.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.