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Senior Operations Change Analyst

  • Job
    Senior Level
  • Banking & Finance
  • Manchester

AI generated summary

  • You need knowledge in financial crime, onboarding, payments, or core banking ops, process documentation experience, agile & change management skills, Jira/Confluence knowledge, and great attention to detail.
  • You will support operations change initiatives, define procedures & processes, train teams, gather feedback for improvements, identify risks & issues, and collaborate with stakeholders for mitigations.


  • The skills you'll need:
  • You’ll need to have knowledge of at least one relevant operational area in either financial crime, onboarding, payments or core banking operations.
  • You’ll also need:
  • Knowledge of banking operational areas
  • Experience in process documentation creation in standard formats
  • Experience working in an agile environment and with change management
  • Knowledge of Jira/Confluence, Zendesk, Mettle Ops Tool and Genie Ops tool desirable
  • Good initiative and attention to detail


  • In your new role, you'll join our agile mission team which is focussed on the launch of BaaS, growing Mettle's payments platform and supporting operations. This role will work closely with our Operations and Risk teams and help define operational processes and procedures, ensuring that Mettle and Boxed Operations are trained and have the tools they need to service customers.
  • You’ll also:
  • Collate evidence to support regulatory rules mapping, raising new requirements where gaps are identified
  • Support the Operations Change team on discovery items, raising new tickets to create solutions to the requirements
  • Produce high quality and accurate operating procedures that will be used by the Mettle & Boxed Operations teams
  • Prepare documentation for approval from Operations, Risk and other key stakeholders
  • Produce training documentation and FAQs to aid Operations teams on new processes
  • Facilitate training of new processes to end Operations users
  • Collate feedback from Operations to drive efficiencies and ensure improvements are made to processes so they are ready for delivery milestones
  • Identify and raise new risks, issues and non-compliance to regulations or policies
  • Work with Senior Associates, wider teams and stakeholders to find mitigations to any risks, issues and dependencies identified


What will be the primary focus of the Senior Operations Change Analyst role at NatWest Boxed?

The primary focus of the Senior Operations Change Analyst role will be to support the delivery of solutions, processes, benefits, and new opportunities to stakeholders, as well as shaping the future of the business.

A relationship bank for a digital world. We champion potential.

Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.