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Senior Operations Consultant - Fraud Product Owner



25d ago

Applications are closed

  • Job
    Senior Level
  • Business, Operations & Strategy


  • 5+ years of experience in a project role in the financial services industry, ideally within Fraud
  • Bachelor’s Degree/or equivalent experience.
  • Experience with Agile project management practices - preferred
  • Broad understanding of product ownership/product management, ideally in Fraud
  • Proven track record of being able to drive projects from idea to execution
  • Strong strategic thinking and problem-solving skills, evaluate options and develop a plan to address
  • Ability to work cross organizational lines to drive results
  • Ability to influence effectively at executive level
  • Preferred qualifications:
  • Experience working with Orbograph, Actimize/ActOne and/or SaferPayments,
  • Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties


  • Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS).
  • Represents EFS within all technology-related efforts supporting EFS Applications.
  • Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, risk, etc.) to lead and influence business decisions.
  • Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.
  • Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).
  • Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes.
  • Manage process and inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization process.
  • Focused execution of key process improvement initiatives to improve the client and teammate experience; reduce fraud losses; increase efficiencies; and manage risks.
  • Develop reporting and metrics to measure performance and effectiveness of operational processes; interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.
  • Demonstrate and maintain expertise of industry trends and practices in operational area, Fraud and Risk Management, Compliance, and Operations.
  • Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
  • Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.


What are the key responsibilities of a Senior Operations Consultant - Fraud Product Owner?

The key responsibilities of a Senior Operations Consultant - Fraud Product Owner include supporting product offerings managed by the Fraud Change and Issue Management Team, presenting and leading data-driven strategies, influencing internal and external stakeholders, providing business development support, leading strategic projects, collaborating with internal stakeholders to assess emerging threats, improve detection capabilities, enhance employee and client experiences, and staying informed on industry best practices.

What skills and qualifications are required for this role?

The ideal candidate for this role should have expertise in fraud operations, technology, and industry best practices. They should possess strong analytical skills, be able to effectively present and communicate data-driven strategies, and have experience working in an Agile environment. Additionally, candidates should have experience in business development, project management, and stakeholder management.

What are the main challenges faced by a Senior Operations Consultant - Fraud Product Owner?

Some of the main challenges faced by a Senior Operations Consultant - Fraud Product Owner include staying ahead of emerging fraud threats, constantly improving detection and case handling capabilities, influencing stakeholders to adopt new strategies, and balancing the needs of both employees and clients. Additionally, navigating the complex regulatory environment and effectively managing competing priorities can be challenging.

How does a Senior Operations Consultant - Fraud Product Owner collaborate with internal stakeholders?

A Senior Operations Consultant - Fraud Product Owner collaborates with internal stakeholders by assessing emerging threats, improving detection capabilities, enhancing case handling processes, and enhancing the overall employee and client experience. They work closely with various teams such as technology, risk management, compliance, and customer service to ensure that fraud prevention strategies are effectively implemented and maintained.

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