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Senior Policy Specialist, Trust & Safety

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Spotify

Oct 18

Applications are closed

  • Job
    Full-time
    Mid Level
  • Government & Politics
    Research & Development
  • Dublin

Requirements

  • BA/BS degree or similar experience required
  • A minimum of 3+ years experience drafting, reviewing, and/or enforcing policies for podcasts, music, video, and/or another other form of online, user-generated content in a global or cross-regional context
  • An understanding of the online safety trends and landscape, especially issues related to free-expression and user safety controls.
  • Proven ability to lead multiple projects simultaneously across time-zones. Can facilitate critical conversations with ease and balance competing priorities.
  • Exceptional communication skills.
  • Strong critical thinking skills with the ability to identify workflow improvements and turn feedback into action.
  • Excellent program management skills; proven ability to lead multiple projects simultaneously across time-zones.
  • Team player with ability to work autonomously.
  • Self-starter, resilient, and passionate about keeping our community safe.
  • Previous experience handling complex escalations and communicating with leadership during crisis management situations.

Responsibilities

  • Research, draft, implement, analyze, and iterate on our policies to ensure that they can be enforced consistently and at scale around the world.
  • Influence the direction of cross-functional stakeholders with regards to policy, enforcement, and product safety efforts.
  • Work cross functionally with internal stakeholders to build consensus and drive enforcement initiatives.
  • Vet and provide feedback on new product features and launches to ensure user safety is being prioritized.
  • Conduct risk assessments and research on key online safety trends and market specific issues.
  • Lead high-profile and/or time-sensitive investigations into potential policy violations.
  • Collaborate with Operations and Product teams to identify and understand opportunities to improve our policies.
  • Stay abreast of industry trends related to user safety.

FAQs

What is the job title for this position?

The job title is Senior Policy Specialist, Trust & Safety.

Where is the location for this job?

This position is based in Dublin.

What kind of experience is required for this position?

A minimum of 3+ years experience drafting, reviewing, and/or enforcing policies for podcasts, music, video, and/or other forms of online, user-generated content in a global or cross-regional context is required.

What are the main responsibilities of the Senior Policy Specialist?

The main responsibilities include researching, drafting, implementing, and analyzing policies, influencing cross-functional stakeholders, conducting risk assessments, leading investigations into potential policy violations, and collaborating with various teams to enhance user safety.

What educational qualifications are needed for this role?

A BA/BS degree or similar experience is required.

Is previous experience in crisis management a requirement?

Yes, previous experience handling complex escalations and communicating with leadership during crisis management situations is required.

What qualities should a candidate possess to be successful in this role?

A successful candidate should be a self-starter, resilient, able to handle multiple projects simultaneously, possess strong critical thinking and communication skills, and be passionate about keeping the community safe.

What benefits does Spotify offer to its employees?

Spotify offers benefits such as extensive learning opportunities, flexible share incentives, global parental leave (six months fully paid), an employee assistance program, and flexible public holidays.

Passionate music fans. Innovative tech pros. Perfect harmony. Join our band.

Entertainment & Media
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Spotify is a transformative music streaming platform that has revolutionised the way people listen to music. Their mission is to unlock the potential of human creativity by providing a platform for over a million artists to earn a living from their art while offering billions of fans the opportunity to enjoy and be inspired by it. With a vast library of over 50 million tracks, users can discover, manage, and share music for free, or upgrade to Spotify Premium for an enhanced experience, including offline mode, improved sound quality, and an ad-free listening experience. As the most popular global audio streaming service, Spotify's innovative model has become the largest revenue driver for the music industry, supporting artists and reshaping the music ecosystem.

Culture & Values

  • Innovative

    We move fast and take big risks

  • Sincere

    We have no time for internal politics

  • Passionate

    We revel in what we do

  • Collaborative

    We recognise that we're all in this together

  • Playful

    We don't take ourselves too seriously

Benefits

  • Extensive learning opportunities

    Through our dedicated team, GreenHouse.

  • Flexible share incentives

    Letting you choose how you share in our success.

  • Global parental leave

    Six months off - fully paid - for all new parents.

  • All The Feels

    Our employee assistance program and self-care hub.

  • Flexible public holidays

    Swap days off according to your values and beliefs.

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