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Senior Product Owner

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parcelLab

1mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • Munich
  • Quick Apply

AI generated summary

  • You should prioritize outcomes, have a customer-centric mindset, strong product management skills, effective collaboration, be a self-starter, and ideally understand e-commerce. Experience in Product Led Growth is a plus.
  • You will lead product development, collaborate with cross-functional teams, and drive innovation in a fast-paced environment to enhance growth and customer satisfaction in eCommerce.

Requirements

  • What you need to succeed:
  • Focus on Outcomes over Output: You will be comfortable identifying and prioritizing work that drives towards our key product outcomes, with a clear Product Team mandate to deliver measurable business value.
  • Customer-Centric Mindset & Curiosity: Willingness to leverage face time with customers to learn more about the domain, validate assumptions and dig deeper to build powerful and customer-centric products.
  • Strong Product Management Expertise: Proven ability to align initiatives to Company and Business Objectives, identify & validate opportunity hypotheses, and translate customer needs into actionable requirements in our roadmap and backlogs. Data informs your decisions when available, and you actively seek to make more data-driven decisions.
  • Collaboration and Communication Skills: Effective cross-functional collaboration with developers, designers, go-to-market teams, and business stakeholders. You are able to clearly articulating the product vision and bring these different audiences on the journey.
  • Self-starter: You’re comfortable getting stuck in without hand-holding! While plenty of support is available, you’re happy to act and learn on the go.
  • E-commerce Domain Understanding: While not essential, a background understanding of e-commerce, e-commerce logistics, retail, and digital customer experience products would all be helpful to hit the ground running.
  • Nice to have:
  • [Optional] Experience with Product Led Growth: You’re excited about a Product that is increasingly becoming the growth-engine, helping customers to discovery new capability and realise value earlier in the buying journey!

Responsibilities

  • Ownership of a Product Area: Lead the development of new products, features and capabilities within a Product Area that directly influence growth, customer satisfaction and retailer success.
  • Collaborative Innovation: Work alongside a passionate, cross-functional team of developers, designers, and stakeholders to drive product outcomes.
  • Growth and Learning Opportunities: Thrive in a fast-paced, tech-driven environment that encourages creativity, continuous improvement, and staying at the forefront of eCommerce trends.

FAQs

Do we support remote work?

Yes, we offer flexibility in working locations, allowing employees to work remotely within the UK or Germany, as well as from our offices in London or Munich.

What are the main responsibilities of the Senior Product Owner?

The Senior Product Owner will lead the development of new products and features, collaborate with a cross-functional team to drive product outcomes, and ensure alignment with company objectives to deliver measurable business value.

Is prior experience in e-commerce required for this role?

While a background in e-commerce, logistics, or digital customer experience products is helpful, it is not essential.

What kind of onboarding process can new hires expect?

We have a comprehensive 30-60-90 day onboarding plan in place to help new employees integrate seamlessly and understand their new responsibilities.

Are there opportunities for career development?

Yes, we offer various career development opportunities, including our Leadership Development Program, Mentorship Program, online language courses, and access to further training resources like LinkedIn Learning.

What benefits does parcelLab provide?

Benefits include flexible working arrangements, a modern laptop of choice, mental wellbeing support, regular team retreats and events, and a diverse working environment that celebrates equality and inclusivity.

How does parcelLab encourage innovation in product development?

parcelLab promotes a culture of collaborative innovation where team members can express their ideas, and there is ample space to try, fail, and learn.

Is the company committed to diversity and inclusion?

Yes, parcelLab is an Equal Opportunities Employer and actively celebrates diversity, ensuring a workplace free from discrimination or harassment.

What is the company's approach to customer-centric product development?

The approach focuses on a customer-centric mindset where product owners are encouraged to interact with customers, validate assumptions, and gather insights to create powerful products.

What kind of work culture can employees expect at parcelLab?

Employees can expect a motivated, diverse, and international team environment with a strong emphasis on collaboration, creativity, and positive employee experience, as reflected in our ratings on platforms like Glassdoor.

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parcelLab

We bring people and brands closer together 📦

Technology
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.