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Senior Program Manager (Part-Time), EU Stores Detail Page CX

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Amazon

17d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • London
    Remote

AI generated summary

  • You must have a Bachelor's degree, experience in product management, roadmap strategy, end-to-end delivery, influencing senior leaders, and working with cross-functional teams.
  • You will manage programs, analyze customer needs, collaborate with teams, drive improvements, define KPIs, and communicate plans to stakeholders and leadership in a fast-paced environment.

Requirements

  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
  • Experience owning technology products
  • Experience with product cycles of 6+ months
  • Experience in product or program management, product marketing, business development or technology
  • Experience in influencing senior leadership through data driven insights
  • Experience working across functional teams and senior stakeholders

Responsibilities

  • Lead end-to-end program management including content management, communication, delivery, analytics and reporting.
  • Own global partnerships to enable feature launches into EU.
  • Dive deep into customer needs across EU product lines to understand critical pain points, purchase journeys, and product opportunities.
  • Conduct analyses into feature usage and engagement.
  • Respond to changes in products/programs/features/policies by revising goals at the pace of innovation.
  • Facilitate feature requirements gathering through partnership with Product, Engineering, and Business Development teams.
  • Identify and define Key Performance Indicators for owned programs.
  • Proactively drive change and continuous improvement in support of the business goals.
  • Foster tight partnerships with key stakeholders. This role in particular requires strong relationships with peers in EU Retail and WW engineering teams.
  • Proactively communicate your teams' plans and accomplishments in both verbal and written narratives to ensure alignment with senior leadership and technical partners.

FAQs

What qualifications are required for the Senior Program Manager position?

A Bachelor's degree or equivalent is required, along with experience in roadmap strategy, end-to-end product delivery, feature delivery, and owning technology products.

Is this position full-time?

No, this is a part-time position.

Where is the preferred location for this role?

The preferred location for this position is London (UK), but it can also be based in other EU locations such as Madrid, Milan, Clichy, Munich, Berlin, or Luxembourg.

What are the key responsibilities of this role?

The key responsibilities include leading end-to-end program management, owning global partnerships for feature launches, analyzing customer needs and engagement, driving continuous improvement, and communicating plans and accomplishments to senior leadership.

What skills are important for candidates applying for this position?

Candidates should be customer obsessed, autonomous, analytical, detail-oriented, able to build strong cross-functional relationships, and possess excellent communication skills, both verbal and written.

How does this role impact customer experience?

This role is focused on transforming the product detail page experience by launching product innovations, understanding customer needs, and evangelizing those needs across tech partner teams to improve shopping efficiency and enjoyment.

What kind of experience is required for this position?

Candidates should have experience in product or program management, product marketing, business development, or technology, along with a history of driving feature delivery and managing technology products.

Will I need to work with senior leadership?

Yes, the role requires proactive communication and influencing senior leadership through data-driven insights.

How is diversity and inclusion valued in this role?

Amazon is committed to a diverse and inclusive workplace, welcoming applicants without discrimination based on various legally protected statuses.

Is there an emphasis on data analysis in this role?

Yes, the role involves conducting analyses into feature usage and engagement and identifying Key Performance Indicators to measure program success.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.