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Senior Project Manager

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ecocareers

12d ago

  • Job
    Full-time
    Senior Level
  • Manchester

AI generated summary

  • You need Fit-Out/Refurbishment experience, leadership skills, relationship-building expertise, operational excellence, strong communication, and a focus on continuous improvement and client satisfaction.
  • You will manage multiple projects, foster stakeholder relationships, ensure compliance, drive operational excellence, support financial control, and champion culture and innovation in client engagements.

Requirements

  • - Experience of Fit-Out/Refurbishment projects is a must.
  • - Desire to lead and a complete willingness to take accountability and responsibility.
  • - Sophisticated relationship builder familiar with complex multi-stakeholder environments, with evidence of initiating and maintaining long-term partnerships with clients.
  • - Energetic and determined, with a strong focus on delivering added value and exceeding client and Mitie business targets.
  • - Demonstrable ability to build a target-setting culture, encouraging colleagues to excel.
  • - Technically capable, commercially aware, and able to inspire and influence colleagues, supply chain, and clients.
  • - Capable of identifying and delivering continuous improvement and influencing a centre of excellence across all projects.
  • - Hands-on operator with experience in leading and implementing operational excellence across people, processes, and systems.
  • - Experience in managing operations and client and end-user relationships within a broad service environment.
  • - High-impact communication and presentation skills, with cultural empathy and emotional awareness to operate successfully at a project manager level.

Responsibilities

  • Manage multiple refresh and refurbishment projects, ensuring effective stakeholder engagement and reporting.
  • Collaborate with key client stakeholders to meet and exceed client expectations, fostering an environment of delivering “the exceptional, every day.”
  • Build and maintain strong stakeholder relationships, developing best-in-class solutions to be recognized as a “Trusted Partner.”
  • Ensure compliance with the master programme of works, integrating the programme with Mitie FM and the client across each project.
  • Oversee and support the commercial outcomes of each project, working alongside the Senior Programme Manager and Commercial team to ensure best value.
  • Act as a QHSE Ambassador for all retail projects, leading by example.
  • Build proactive stakeholder relationships with external stakeholders and key stakeholders within Mitie.
  • Drive sustainable organic growth of the design and fitout business unit and the wider Smart Workplace.
  • Lead and manage fitout and refurbishment projects to successful outcomes.
  • Support and influence the Projects Design, Preconstruction, and Delivery teams to create a high-quality customer service environment, focusing on Mitie's vision of “The exceptional, everyday.”
  • Drive operational excellence across all delivery partners using developed and appropriate metrics (SLAs, KPIs).
  • Oversee effective financial control across the delivery of retail projects.
  • Foster a customer-focused culture, ensuring all colleagues demonstrate Mitie values.
  • Pioneer and coordinate best practices in Social Value and Diversity & Inclusion within the Smart Workplace.
  • Develop a best-in-class team across the UK, ensuring quality, governance, and health & safety processes are followed to the highest standards.
  • Communicate effectively with all elements of the delivery team, ensuring regular operational updates, cascade briefings, team meetings, toolbox talks, and other communication and training sessions are in place.
  • Manage additional activities or projects as directed.
  • Challenge, inspire, and enable the senior team to excel in delivering clear business objectives.
  • Provide and analyze strategic management information to support a holistic strategic approach.
  • Champion a culture of excellence and innovation across the retail framework and new framework opportunities.
  • Understand the importance of culture, people, and the personal touch, ensuring regular communication, feedback, and face-to-face meetings at all levels with both the client and the Mitie team.
  • Identify, assess, and drive the development of new opportunities to add value to existing contracts, in line with the client's vision.
  • Lead by example, ensuring the team delivers quality in everything we do.

FAQs

What is the primary focus of the Senior Project Manager role?

The primary focus is managing a key account within the retail and commercial office fitout programme across the UK, overseeing multiple refresh and refurbishment projects with a project value of approximately £4-6 million for FY25.

Is experience in fit-out/refurbishment projects required for this position?

Yes, experience in fit-out/refurbishment projects is a must for this position.

What kind of projects will the Senior Project Manager oversee?

The Senior Project Manager will oversee multiple refresh and refurbishment projects within the Design and Fitout Business Unit.

What are the key responsibilities of this role?

Key responsibilities include managing stakeholder engagement, collaborating with client stakeholders, ensuring compliance with the master programme, overseeing financial outcomes, and driving sustainable growth within the business unit.

What qualifications and skills are required for this role?

Candidates should have strong relationship-building skills, a passion for growing opportunities, experience in complex multi-stakeholder environments, high-impact communication, and technical capability in operational excellence.

What benefits does the company offer?

The company offers various benefits including a virtual GP, financial wellbeing assistance, flexible lifestyle benefits, high street discounts, life cover, enhanced pension contributions, and opportunities for career progression.

How does the company recognize employee efforts?

Employees are recognized through the Mitie Stars program, which awards cash prizes monthly and offers a chance to win a top prize of £10,000 at the end of the year.

What is the company's approach to training and career development?

The company prioritizes career progression and offers a diverse variety of training and development avenues through a wide selection of learning resources to suit individual needs.

Will this role involve communicating with external stakeholders?

Yes, the Senior Project Manager will be responsible for building proactive relationships with both external stakeholders and key internal stakeholders within Mitie.

What is the culture and work environment like at Mitie?

The culture at Mitie is focused on collaboration, diversity, and delivering exceptional service. The company emphasizes regular communication and maintaining strong relationships at all levels.

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Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).