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Senior Sales Associate

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L'occitane Group

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • Leeds

AI generated summary

  • You must love retail and excel in customer service, possess strong communication skills, demonstrate proactive selling, be a team player, and maintain a positive, reliable attitude.
  • You will manage the boutique in leadership absence, ensure visual standards, assist customers with demos, meet KPIs, and support team training while maintaining excellent service and policies.

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • - Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
  • - Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager.
  • - Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required.
  • - Complete any other tasks required by Boutique Management to support the needs of the business.
  • - Offer & provide demonstrations (including hand massage) to all customers.
  • - Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
  • - Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company.
  • - Demonstrate a good understanding of different market types and customers.
  • - Support the management team in the ongoing coaching of the team’s product knowledge & understanding.
  • - Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager.
  • - Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
  • - Seek opportunities to support Brand through project work.
  • - Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
  • - Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane.
  • - Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • - Support in-Boutique and external customer events.
  • - Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What is the contract type for the Senior Sales Associate position?

The contract type is permanent.

How many hours per week is the Senior Sales Associate expected to work?

The expected work hours are 20 hours per week.

Will I be responsible for managing the boutique in the absence of senior management?

Yes, you will deputize in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.

Are there opportunities for career development and training?

Yes, you will be required to complete online training to ensure your development is a priority while with L'Occitane.

What kind of customer service skills are required for this role?

Excellent customer service skills are essential, along with confidence in communication and listening skills.

Is there a performance measurement system in place for this role?

Yes, you will be expected to meet and exceed personal Key Performance Indicators (KPIs) set by the Boutique Manager.

Are employees eligible for bonuses?

Yes, there is a discretionary Company Bonus scheme available.

What benefits are offered to employees?

Benefits include a contribution pension scheme, above statutory holiday allowance, enhanced maternity and paternity leave, and a discount scheme, among others.

What values does L'Occitane uphold in its workplace?

L'Occitane is committed to diversity, inclusion, and sustainability and aims to create a positive impact on both the planet and people.

Is team management a part of the Senior Sales Associate responsibilities?

Yes, you will be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.