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Senior Sales Operations Mgr, Go-to-Market Operations, Amazon Business

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Amazon

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • London

AI generated summary

  • You must have a master's degree, experience in product management or sales ops, skills in data-driven analysis, and a background in cross-functional collaboration and research.
  • You will drive sales operations processes, analyze performance data, support customer advisors, manage forecasting models, and collaborate with stakeholders to optimize business operations.

Requirements

  • Master's degree or equivalent
  • Experience with feature delivery and tradeoffs of a product
  • Experience in product or program management, product marketing, business development or technology
  • Previous experience in sales strategy creation or sales operations management is essential. Especially experience with presenting data driven analysis to senior management
  • Experience working across functional teams and senior stakeholders
  • Experience in quantitative and qualitative research

Responsibilities

  • Deliver against the AB EU GTMO goals and objectives to support the overarching organisational mission and strategy.
  • Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue and productivity objectives.
  • Drive core Sales Operations processes, such as sales performance management and data issue resolution.
  • Analyse processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Identify root causes of problems and make recommendations for solutions.
  • Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
  • Equip Customer Advisors in all aspects of evaluating their teams’ performance, and drive the weekly, monthly, quarterly and business review cadence.
  • Develop relationships and processes with Customer Advisors, BI, Finance, HR, Marketing and other stakeholders to identify and address reporting issues.
  • Conduct ad-hoc analysis and participate on projects as needed.

FAQs

What is the main focus of the Senior Sales Operations Manager role?

The main focus is to develop strategy, process, and analytics to drive key decision-making and optimize the productivity of the Customer Advisor team.

What qualifications are required for this position?

A Master's degree or equivalent, along with experience in sales strategy creation or sales operations management, is essential.

What type of experience is preferred for candidates applying for this role?

Preferred candidates should have experience working across functional teams, senior stakeholders, and demonstrated expertise in both quantitative and qualitative research.

What are the key responsibilities of the Senior Sales Operations Manager?

Key responsibilities include delivering against AB EU GTMO goals, defining key support systems/processes, analyzing performance, developing relationships with stakeholders, and managing forecasting models.

What tools or systems might the Senior Sales Operations Manager work with?

The candidate will work with Salesforce CRM systems, as well as various reporting tools to support sales performance management and operational efficiency.

Is this position a hands-on role?

Yes, this is a hands-on position, and the ideal candidate must be willing to "roll up their sleeves."

How will the Senior Sales Operations Manager collaborate with other teams?

The individual will need to effectively collaborate with internal stakeholders and cross-functional teams to solve problems and drive business performance.

Are there opportunities for professional development in this role?

Yes, the role involves working on high visibility projects and requires participation in strategic decisions, offering opportunities for professional growth and development.

What is the culture like at Amazon Business?

Amazon fosters an inclusive culture that empowers employees to deliver the best results for customers and values diversity in its workforce.

What should I do if I require workplace accommodations during the hiring process?

If you need a workplace accommodation or adjustment during the application and hiring process, you should visit the Amazon hiring accommodations page for more information.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.