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Senior Solutions Specialist - UCaaS and CCaaS Sales

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Verizon

2mo ago

  • Job
    Full-time
    Mid Level
  • Consulting
    Sales & Business Development

AI generated summary

  • You need a bachelor's degree, 4+ years in enterprise sales, a strong grasp of contact center tech, proven consultative selling skills, and the ability to engage senior executives effectively.
  • You will generate leads, consult with clients on solutions, manage sales cycles, build relationships, stay updated on industry trends, and collaborate on strategies to meet sales targets.

Requirements

  • You’ll need to have:
  • Bachelor’s degree and four or more years of work experience selling consulting services.
  • Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
  • Proven track record of success in enterprise sales, with experience in selling complex solutions to mid and large enterprises (preferably in contact center or customer experience technology).
  • Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.
  • Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.
  • Exceptional consultative selling, negotiation, and closing skills.
  • Experience in managing complex sales cycles and navigating large enterprise environments.
  • Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Even better if you have:
  • Experience with contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.
  • Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned based environment.
  • Bachelor’s degree in Business, Information Technology, or a related field.

Responsibilities

  • Prospecting and Lead Generation: Identify and target enterprise accounts, focusing on building relationships with key business decision-makers (C-suite, IT, business line and operations leaders) in need of an incremental or complete contact center and calling/collaboration transformation that allows Verizon to get an entry into customers with advisory services.
  • Consultative Selling: Use a consultative sales approach to understand the customer’s business objectives, challenges, and requirements. Offer tailored advisory solutions that improve customer experience, optimize operations, and drive business value.
  • Solution Expertise: Become a subject matter expert on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions, including cloud-based platforms, AI-driven customer interactions, workforce optimization, omnichannel integration, and analytics.
  • Sales Strategy Development: Work closely with internal stakeholders (sales teams, sales engineers, product teams, pricing/contract teams and consulting services) to develop customized sales strategies for each client, aligning with their business needs and growth objectives to capture new logos.
  • Pipeline Management: Manage the full sales cycle, from lead generation to contract negotiation and closing, ensuring that sales goals and revenue targets are met or exceeded.
  • Market Research: Stay current with industry trends, competitive landscape, and emerging AI and digital technologies in calling, voice security, and contact center solutions, leveraging this knowledge to advise clients and differentiate our offerings with end-to-end solutions.
  • Customer Relationship Building: Establish and nurture long-term relationships with clients to position the company as a trusted advisor and preferred partner for future growth opportunities.
  • Collaboration: Partner with marketing, product, and account teams to support the development of go-to-market strategies, sales collateral, and demand-generation activities.
  • Meeting and exceeding assigned sales targets and initiatives.

FAQs

What is the job title for this position?

The job title is Senior Solutions Specialist - UCaaS and CCaaS Sales.

What are the primary responsibilities of this role?

The primary responsibilities include prospecting and lead generation, consultative selling, solution expertise, sales strategy development, pipeline management, market research, customer relationship building, collaboration, and meeting/exceeding assigned sales targets.

What qualifications are necessary for this position?

A bachelor's degree and four or more years of experience selling consulting services, along with a proven track record in enterprise sales and a strong understanding of contact center technologies are required.

Is experience in specific technologies preferred for this role?

Yes, experience with contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms is preferred.

Where will the work primarily take place?

The work will primarily take place from customer or field locations, with occasional visits to a Verizon location for in-person training and meetings.

What is the expected weekly work hours for this position?

The scheduled weekly hours for this position are 40.

How does Verizon approach equal employment opportunity?

Verizon is an equal opportunity employer and evaluates qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Is this position commission-based?

Yes, this is a commission-based position with the potential to earn more.

What is the compensation range for this position in specific locations?

In certain locations such as California, Colorado, and New York, the compensation range for this position is between $130,000.00 and $226,000.00 annually, depending on location and confirmed job-related skills and experience.

What kind of benefits does Verizon offer?

Verizon offers a comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, among other incentives.

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Verizon

New Rule: You rule. #ItsYourVerizon

Technology
Industry
10,001+
Employees

Mission & Purpose

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can shine through. A space to create and connect with people who truly care. And where there’s the flexibility to focus on the passions that matter most. Our network is built by people like you. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. So, if you're fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

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