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Senior Specialist / Expert Specialist-CMS HCP Contract to Pay - Dutch

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Lilly

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Accounting & Tax
  • Cork

AI generated summary

  • You need 2-3 years of customer-facing experience, excellent communication skills, fluency in Dutch and English, familiarity with Sales Force, SAP P2P, and contracting systems.
  • You will manage Contract to Pay queries, ensure compliance, resolve issues, support data management, monitor operational compliance, and train team members, adapting to various needs as required.

Requirements

  • 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Associate’s degree (or equivalent work experience)
  • Fluency in Dutch and English language essential. Additional Language an advantage
  • Experience in Sales Force, SAP P2P module, MS Office
  • Experience with Contracting systems an advantage

Responsibilities

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
  • Ensure compliance with data capture requirements to support the Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

FAQs

What is the primary role of the Senior Specialist / Expert Specialist in the CMS HCP Contract to Pay position?

The primary role is to provide excellent contracting and payment support to external Healthcare Professionals and internal affiliate business partners, ensuring compliant execution of the Contract to Pay process.

Is fluency in Dutch essential for this position?

Yes, fluency in Dutch and English is essential, and additional languages are considered an advantage.

What kind of experience is required for this role?

Candidates should have 2-3 years of customer-facing experience with excellent communications and compliance skills. Experience in legal, contracting, travel, or meetings support is an advantage.

Which software experience is preferred for candidates applying to this position?

Experience with Sales Force, SAP P2P module, and MS Office is preferred, along with experience with contracting systems being an additional advantage.

Will I be required to travel for this role?

Yes, up to 10% international travel may be required.

How important is compliance in this role?

Compliance is very important; candidates must demonstrate a strong compliance-oriented mindset and contribute to building a strong compliance culture within the organization.

What values does Lilly emphasize in its work environment?

Lilly emphasizes a caring, transparent, and supportive work environment that empowers employees and encourages their growth and development.

Are there opportunities for career growth within Lilly?

Yes, Lilly is committed to employee development, providing opportunities for individuals to excel and build exceptional and fulfilling careers.

What kind of training will be provided for new team members?

New team members will receive adequate training and support, including flexibility in providing cover for team members and guidance in the role.

Are there any specific personal attributes that are beneficial for this role?

Yes, beneficial personal attributes include the ability to handle complexity, effective problem-solving skills, attention to detail, flexible responsiveness to customer needs, and effective communication skills in a team environment.

We're a medicine company turning science into healing to make life better for people around the world.

Manufacturing & Electronics
Industry
10,001+
Employees
1876
Founded Year

Mission & Purpose

Eli Lilly and Company is a global pharmaceutical firm dedicated to discovering, developing, and delivering innovative medicines that improve patient outcomes worldwide. Their ultimate mission is to make life better for people around the globe through high-quality healthcare solutions. The purpose of the company is to create medicines that help people live longer, healthier, and more active lives, while maintaining a commitment to ethical standards, scientific excellence, and integrity in all their operations.