Senior Student Administrator (Operations)

Imperial College London

Aug 5

Applications are closed

Job
Full-time
Senior (5-8 years)
London

Requirements

To be successful you will have:
Demonstrable experience of providing a customer-focused service with proven experience of office administration.
Proven experience of maintaining webpages, databases and using Virtual Learning Environments (or willingness to learn).
Excellent IT skills. Able to use MS office applications (Excel, Word, PowerPoint) to a high standard
Experience of prioritising tasks and independently managing a busy workload to ensure deadlines are met
Excellent oral and written communication skills, including accurate grammar, spelling and punctuation
Creative approach to problem-solving
Excellent verbal communication skills and the ability to deal with a wide range of people
Able to meet deadlines, work flexibly and calmly, bearing in mind the operational priorities
Ability to pay close attention to detail and demonstrate high levels of accuracy
Ability to work as part of a team and to be open-minded and cooperative
Flexible attitude towards work
Willingness to undertake any necessary training for the role

Responsibilities

Be first point of contact for student enquiries and providing appropriate advice and support. Monitoring two shared inboxes and a direct inbox regularly to deal with queries in a timely manner.
Liaise with relevant teaching staff to clearly identify and articulate the assessments for each module and the required standards, including agreeing submission deadlines and target dates for feedback to students.
Monitor student submissions and follow up on relevant issues, escalating as necessary e.g. late submissions, changes to deadlines, problems with assessments. Updating department tracker for discussion with Academic Tutor and Director of Studies.
Manage the organisation of project and presentation days. Scheduling time slots, creating marking reports and collating results under a tight deadline ahead of the exam boards.
Manage the departmental teaching website and AcaDiary, the departments assessment management system.
Responsible for managing exam paper printing in January, March, and May. Liaising with the print team to set deadlines, managing purchase orders, and working with the Finance team to ensure there is enough budget to cover costs.

FAQs

What is the closing date for applications?

The closing date for applications is 25-Aug-2024.

What is the salary range for the Senior Student Administrator position?

The salary range for the position is £40,201 - £44,722 per annum.

Where is the job located?

The job is located at the South Kensington and White City Campus in a hybrid work arrangement.

What are the main responsibilities of the Senior Student Administrator?

The main responsibilities include offering support to students throughout their degree, administering assessments, liaising with teaching staff, monitoring student submissions, managing project days, and maintaining departmental teaching resources.

What qualifications are needed for this role?

Candidates should demonstrate experience in customer-focused service, office administration, and excellent IT skills. Strong communication skills and the ability to prioritize tasks are also important.

Is this position full-time or part-time?

This position is full-time and open-ended.

Can I contact someone for more information about the role?

Yes, you can contact Nicole Harbert at n.harbert@imperial.ac.uk for further details regarding the role.

What benefits does the job offer?

The position offers a sector-leading salary, a professional working environment, and 38 days of leave per year.

Is there a requirement for prior experience in education administration?

While previous experience in educational settings is beneficial, demonstrable experience in office administration and customer service is crucial.

How do I apply for the position?

To apply, visit www.imperial.ac.uk/jobs and search using the job reference ENG03206.

Imperial College London

Imperial is a global top ten university with a world-class reputation in science, engineering, business and medicine

Education

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Employees

1907

Founded Year

Mission & Purpose

Consistently rated in the top 10 universities in the world, Imperial College London is the only university in the UK to focus exclusively on science, medicine, engineering and business. At Imperial we bring together people, disciplines, industries and sectors to further our understanding of the natural world, solve major engineering problems, lead the data revolution and improve health and well-being.