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Senior Trading Application Support Analyst

  • Job
    Full-time
    Senior (5-8 years)
  • IT & Cybersecurity
  • London
  • Quick Apply

AI generated summary

  • You must be a self-starter with 5+ years IT support and 2+ years Red Hat Linux experience, supporting Java, .NET, Apache, IIS. Desirable: Windows Server, financial industry background, ITIL, market data, FIX protocol experience.
  • You will provide proactive and reactive support for trading applications, monitor system performance, collaborate with various teams for issue resolution, implement process improvements, and participate in maintenance tasks and deployments.

Requirements

  • Essential:
  • Self-starter with passion for IT
  • At least above 5 years experience of IT Support
  • At least above 2 years’ experience of using Red Hat Linux (or others Unix flavours) including scripting in a commercial environment
  • At least above 2 years’ experience supporting applications (Java, .NET, Apache, IIS);
  • Desirable:
  • Knowledge of Microsoft Windows Server.
  • Experience with working within financial industry;
  • Experience with working within an ITIL framework;
  • Experience with working with market data, FIX protocol;
  • CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Responsibilities

  • Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels;
  • Provide 1st and 2nd line support for the trading platforms;
  • System monitoring with real time monitoring tools. (Nagios, OpsGenie, Splunk, AppDynamics, Geneos and Bespoke tools);
  • Provide proactive and reactive support to application and operational issues across both production and non-production environments;
  • Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
  • Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved;
  • Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;
  • Follow our release and change process to complete deployments and change successfully;
  • Plan, execute and review maintenance tasks and deployments between IT and development teams;
  • Participating in DR and BCP testing;
  • Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team;

FAQs

What is the primary responsibility of a Senior Trading Application Support Analyst?

The primary responsibility of a Senior Trading Application Support Analyst is to provide application support for CMC Markets’ web-based trading platforms.

Who does the Senior Trading Application Support Analyst report to?

The Senior Trading Application Support Analyst reports to the regional Trading Application Support Team Leader.

What operating systems do the application support team work with?

The application support team works in a mixed operating system environment, with 70% using Red Hat and 30% using Windows.

What is the main focus of the London and Sydney application support teams?

The London team primarily focuses on Red Hat trading applications, while the Sydney team focuses on the Windows equivalents.

What is the work environment like for a Senior Trading Application Support Analyst?

The work environment is fast-paced, process driven, and involves identifying and implementing new processes, procedures, and automated solutions to ensure excellent and professional service is provided at all times.

Realise your potential

Finance
Industry
501-1000
Employees
1989
Founded Year

Mission & Purpose

CMC Markets is a global financial services provider specialising in online trading and investment. The company offers a wide range of financial products, including contracts for difference (CFDs), spread betting, and traditional share trading. CMC Markets' mission is to empower individuals to take control of their financial futures by providing them with innovative trading platforms, comprehensive market analysis, and access to a diverse range of global markets. Their purpose is to democratise financial markets and make trading accessible to all, regardless of their experience or location. CMC Markets aims to provide traders and investors with the tools and resources they need to make informed decisions and achieve their financial goals. With a strong commitment to technology, education, and customer support, CMC Markets strives to be a trusted partner in the financial industry.