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Senior UX/UI Designer

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Barclays

Jan 16

  • Job
    Full-time
    Senior Level
  • Design
  • Manchester

AI generated summary

  • You should be a strategic thinker, design leader, expert communicator, accessibility specialist, experienced in facilitation, metrics, problem-solving, and influencing diverse stakeholders.
  • You will design user-centric banking products, collaborate with teams, develop prototypes, conduct research, influence stakeholders, and lead or guide team efforts to enhance user experiences.

Requirements

  • To be successful as a Senior UX/UI Designer, you should have experience with:
  • Strategic Thinker - a natural collaborator and effective communicator, who can work collaboratively with product teams to understand requirements and define problem statements and align business goals to user needs.
  • Design Leader - a detail orientated leader who can lead a project from the design point of view and is comfortable managing not only their workload but other design disciplines in order to keep the project on track and successful.
  • Expert Communicator - an expert communicator who can confidently communicate design rationale to influence product decisions and adapt to different stakeholder relationships and needs.
  • Accessibility Expert - an expert in accessibility with a deep understanding of inclusive design and designing to accessibility standards such as WCAG.
  • Other highly valued skills include:
  • Facilitation and Workshop Skills- ability to lead design thinking workshops, brainstorming sessions, co-creation exercises and design crits to align teams and generate ideas collaboratively.
  • Proficient in Metrics and Analytics - experience in measuring business value delivered by changed through leveraging data and KPI’s to inform design decisions and iterate on solutions for continuous improvement.
  • Natural Problem Solver + Able to Influence - demonstrates the ability to navigate complex, multi-faceted challenges, using data to inform decision making. Builds strong relationships with diverse stakeholders, leveraging, influence and persuasive communication to align interests, rive consensus and deliver business value.

Responsibilities

  • Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics.
  • Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation.
  • Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.
  • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance.
  • User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes.
  • Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.
  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

FAQs

What is the primary role of a Senior UX/UI Designer at Barclays?

The primary role is to create best-in-class user experiences that align with customer needs and drive optimal commercial outcomes, conceptualising, designing, and implementing user-centric digital banking products.

What key skills are required for this position?

Key skills include strategic thinking, design leadership, excellent communication, expertise in accessibility, facilitation and workshop skills, proficiency in metrics and analytics, and the ability to solve complex problems and influence stakeholders.

Where is the position located?

The position is based out of Barclays' Northampton campus, with an additional location in Manchester.

Are there opportunities for leadership in this role?

Yes, the role includes expectations for leading a team, setting objectives, coaching employees, and potentially taking responsibility for operational effectiveness.

How does this role contribute to innovation within Barclays?

The Senior UX/UI Designer will stay abreast of emerging trends and technologies, proactively identifying opportunities for innovation and improvement in product design processes, tools, and methodologies.

What is the importance of user research in this role?

User research, usability testing, and data analysis are crucial to gathering insights into user behavior and preferences, which inform design decisions and enhance overall user experiences.

What are the accountability areas for a Senior UX/UI Designer?

Key accountabilities include the conceptualisation and design of user-centric digital banking products, collaboration with cross-functional teams, development of interactive prototypes, evaluation of technical feasibility, and effectively communicating design rationale.

What is expected in terms of collaboration with other teams?

The Senior UX/UI Designer is expected to collaborate closely with product managers, developers, and business analysts to translate business requirements into compelling user experiences and advocate for user-centered design principles.

What values and mindset should a candidate demonstrate?

Candidates should demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

How will success be measured in this role?

Success will be measured based on the ability to create impactful user experiences, align design with customer needs and business objectives, and evaluate the post-launch impact through relevant customer experience metrics.

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Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.