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Senior Vice President, Relationship Management

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BNY Mellon

28d ago

  • Job
    Full-time
    Expert Level
  • London

AI generated summary

  • You need a bachelor's degree or equivalent, relevant work experience in financial services, and experience in relationship management or client services. Local licenses may be required.
  • You will manage and grow key client relationships, advise C-suite executives, promote services, ensure client satisfaction, and track strategic outcomes while collaborating with business development teams.

Requirements

  • Bachelors degree or the equivalent combination of education and experience is required.
  • Sufficient years’ work experience required
  • Financial Services experience with a particular client type or product preferred as is prior experience in Relationship Management, Client Services or Account Management.
  • Applicable local/regional licenses or certifications as required by the business.

Responsibilities

  • Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention.
  • Identifies opportunities to evolve client business for incremental account growth.
  • Serves in a consultative role to the client, advising client top (C-Suite) on the best way to achieve short- and long- term strategic objectives.
  • Assigned clients are key to the unit’s achievement of its goals and objectives.
  • Client accounts are significantly large, complex and/or global, requiring depth of knowledge in a niche area or significant breadth of knowledge across numerous products/services.
  • Cash Management experience preferable.
  • If necessary, leads team implementation of firm-wide initiatives.
  • Primary client advocate and ultimate escalation point for client satisfaction. Consult with clients on their strategic vision and how the firm can help them achieve that vision.
  • Promote firm services/product offerings that solve client queries and achieve account growth.
  • May evaluate and structure deal (pricing, contract terms, etc.) to discuss the optimal terms for both the client and the firm.
  • Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction and strategic alignment with firm services/product offerings.
  • Continually evaluate client needs and ensure sustained client engagement. Provide clients with industry expertise sharing trends as well as current and potential impact on the client business model.
  • Typically recommend product/service enhancements internally in order to fill underserved client interests and recommend product/services directly to the client.
  • Develop, track and report on relationship strategy/results for assigned client portfolio.
  • Contribute to the development of team/unit metrics, dashboards and roadmaps.
  • Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
  • Keep abreast of client account activity occurring throughout the firm and serve as the ultimate escalation point for client satisfaction.
  • Conduct service review meetings and assist in client training, sharing of market information/experience.
  • May prospect new clients in a similar industry or segment of existing clients.
  • Contribute to the development of overall RM strategies for the unit.

FAQs

What is the location for the Senior Vice President, Relationship Management position?

The position is located in London, UK.

What type of clients will I be managing in this role?

You will be managing relationships with Non-Bank Financial Institutions (NBFIs).

What are the primary responsibilities in this role?

You will be responsible for developing strategic plans for client management, identifying growth opportunities, serving consultatively to clients, and ensuring client satisfaction among other duties.

Is previous experience in Cash Management preferred for this role?

Yes, Cash Management experience is preferable for this position.

What qualifications are required for this role?

A bachelor's degree or equivalent combination of education and experience is required along with sufficient years of relevant work experience in financial services, relationship management, client services, or account management.

How does the company support diversity and inclusion?

BNY Mellon has received recognition such as being listed in Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion, and a 100% score in the Disability: IN’s Best Places to Work for Disability Inclusion.

Will there be opportunities for professional development?

Yes, BNY Mellon offers access to global resources and tools for your professional growth as part of their commitment to employee development.

What types of benefits does BNY Mellon provide?

BNY Mellon offers competitive compensation, benefits, and wellbeing programs, which include generous paid leaves and resources focused on health and financial goals.

What is the company's stance on Equal Employment Opportunity?

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer, actively seeking to include underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans.

Will I be working independently or as part of a team?

While you'll independently develop strategies for managing client relationships, you will also lead team implementations and work closely with business development and client service teams.

BNY Mellon

Consider Everything

Finance
Industry
10,001+
Employees
1784
Founded Year

Mission & Purpose

Established in 1784, BNY Mellon is America’s oldest bank and the first company listed on the New York Stock Exchange (NYSE: BK). Today, BNY Mellon powers capital markets around the world through comprehensive solutions that help clients manage and service their financial assets throughout the investment life cycle. BNY Mellon had $46.9 trillion in assets under custody and/or administration and $1.9 trillion in assets under management as of June 30, 2023. BNY Mellon has been named among Fortune’s World’s Most Admired Companies and Fast Company’s Best Workplaces for Innovators. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.