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Service Administration Support

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Mid and South Essex NHS Foundation Trust

12d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Southend-on-Sea

AI generated summary

  • You must provide efficient admin support, manage patient bookings, handle correspondence, track outcomes, assist secretarial teams, and ensure confidential information is secured daily.
  • You will handle reception duties, manage patient bookings, update outcomes, support secretarial tasks, and ensure confidentiality while adhering to targets and timelines.

Requirements

  • To provide an efficient reception and administrative support across Medical Specialties services
  • Use Hospital systems to book patients into clinics and record their outcomes when they have been seen
  • To identify missing outcomes, adding them to Careflow as required to meet KPIs for the Division and escalation to Clinicians where required
  • Manage emails and correspondence from team inboxes
  • Cover all patient related administration duties using the electronic referral system, ensuring they are processed in a timely manner and in line with current local and national targets
  • Support for neurophysiology office with patient bookings and sending reports
  • Closing the reception desk at the end of the day, locking away confidential information, and ensuring waiting area is left tidy
  • Providing administrative support for our secretarial teams, e.g., scanning, sending correspondence, test results and enveloping etc., to meet Trust timescales

Responsibilities

  • To provide an efficient reception and administrative support across Medical Specialties services
  • Use Hospital systems to book patients into clinics and record their outcomes when they have been seen
  • To identify missing outcomes, adding them to Careflow as required to meet KPIs for the Division and escalation to Clinicians where required
  • Manage emails and correspondence from team inboxes
  • Cover all patient related administration duties using the electronic referral system, ensuring they are processed in a timely manner and in line with current local and national targets
  • Support for neurophysiology office with patient bookings and sending reports
  • Closing the reception desk at the end of the day, locking away confidential information, and ensuring waiting area is left tidy
  • Providing administrative support for our secretarial teams, e.g., scanning, sending correspondence, test results and enveloping etc., to meet Trust timescales

FAQs

What is the main responsibility of the Service Administration Support role?

The main responsibility is to provide efficient reception and administrative support within the Medical Specialties Division, working closely with departmental secretaries and clerical staff.

Is experience necessary for this position?

Experience is important, but we also value a dynamic and enthusiastic outlook, so we encourage candidates with potential to apply.

What kind of working environment can I expect?

You can expect a good working environment with flexible working opportunities and support for career development.

Are there specific targets to meet in this role?

Yes, there are local and national targets for processing patient-related administration duties that candidates will be expected to meet.

What type of systems will I be using in this role?

You will be using Hospital systems to book patients into clinics and record their outcomes, along with the electronic referral system for patient administration duties.

Is the role solely based at one location?

No, there may be a requirement to work across different sites.

Will I receive training for this position?

Yes, access to appropriate training for your job will be provided to support your success and career progression.

What are the working hours for this position?

The job description does not specify exact working hours, but it is implied that flexibility will be required.

Do I need to manage patient correspondence?

Yes, part of your responsibilities will include managing emails and correspondence from team inboxes.

What happens at the end of the workday?

You will be responsible for closing the reception desk, locking away confidential information, and ensuring the waiting area is tidied up.

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Mid and South Essex NHS Foundation Trust

Excellent, Compassionate and Respectful

Science & Healthcare
Industry
10,001+
Employees
2020
Founded Year

Mission & Purpose

Mid and South Essex NHS Foundation Trust provides a broad range of healthcare services across hospitals in Essex. Their mission is to deliver high-quality, patient-centered care through their hospitals, including Basildon University Hospital, Broomfield Hospital, and Southend University Hospital. They aim to enhance patient outcomes and experiences by focusing on clinical excellence, innovation, and compassionate care.