FAQs
What is the role of a Service Associate at RBC?
The Service Associate acts as a central point of contact and relationship manager for Dominion Securities Front Office personnel regarding operations matters, focusing on service quality, problem resolution, and operational inquiries.
What are the key responsibilities of a Service Associate?
Key responsibilities include serving as a subject matter expert for service escalation, researching and resolving inquiries, advocating for strong service level agreement performance, monitoring service quality gaps, and developing relationships with service partners.
What qualifications are required for this position?
Candidates must be bilingual in English and French, have a 4-year degree or a high school diploma combined with 3+ years of job-related experience, and at least 1 year of industry experience in securities, banking, or technology.
What skills are necessary for success in this role?
Essential skills include exceptional relationship management and analytical skills, the ability to communicate effectively, and comfort working independently in a fast-paced environment.
Is prior experience in Wealth Management Operations beneficial?
Yes, having a broad knowledge of Wealth Management Operations' processes and products is considered a "nice to have" for applicants.
What specific technical skills are required?
The position requires intermediate to advanced level skills in MS Access, MS Excel, and MS PowerPoint.
What are the working hours for this position?
The working hours are Monday to Friday, between the hours of 10 AM to 6 PM.
Where can the candidate be located while working in this role?
The successful candidate can work out of either Toronto or Montreal due to the hybrid work arrangement.
What benefits does RBC offer to its employees?
RBC offers a dynamic and collaborative work environment, opportunities for challenging work, and the ability to make a lasting impact within the community and the organization.
How does RBC approach diversity and inclusion?
RBC is committed to building inclusive teams and an equitable workplace, embracing diversity and tackling issues of inequity and systemic bias to support diverse talent.