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Service Cloud Account Executive - Middle East

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Salesforce

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You need a proven track record in software solution sales, excellent communication skills, creativity, problem-solving ability, and experience working in a fast-paced, collaborative environment.
  • You will engage with customers to understand their challenges, consult on Service Cloud solutions, drive revenue growth, execute sales strategy, and collaborate with the account team.

Requirements

  • Experience and consistent track record in solution sales within the software industry.
  • Excellent interpersonal and communications skills
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
  • Strong written, verbal, and presentation skills.
  • Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.
  • Proven ability to work well as part of an extended sales team.
  • Experience will be evaluated based on alignment to the core competencies for the role.

Responsibilities

  • You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
  • You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations.
  • You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our community.
  • The Account Executive role focuses on the Salesforce Service & Support and Call Center Application and the Field Service Management solutions.
  • The Account executive will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the Commercial space.
  • The Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.

FAQs

What is the primary focus of the Service Cloud Account Executive role?

The primary focus of the Service Cloud Account Executive role is to drive awareness and sales for Salesforce's Service Cloud applications, including customer service and support, call center applications, and field service management solutions.

What are the key responsibilities of this role?

Key responsibilities include formulating and executing a Service Cloud sales strategy, driving revenue growth by penetrating the current customer base, developing new customers in the commercial space, and collaborating with the core account executive and broader account team.

What qualifications are required for this position?

Candidates should have a proven track record in solution sales within the software industry, excellent interpersonal and communication skills, strong problem-solving abilities, and must be able to work effectively in a fast-paced, team-oriented environment.

What kind of training and development opportunities does Salesforce provide?

Salesforce offers world-class training and development in areas of professional growth and product knowledge to help employees succeed in their roles.

What benefits are offered to employees in this role?

Benefits include health insurance, pension contributions, an employee stock purchase program, a monthly wellbeing subsidy, an annual education budget for career development, additional paid time off for charitable causes, parental leave, and childcare support.

Is there support for employees with disabilities during the application process?

Yes, Salesforce provides assistance for individuals with disabilities who need help applying for open positions by submitting a request via the Accommodations Request Form.

What is Salesforce's commitment to equality and inclusion?

Salesforce is committed to driving equality in communities and workplaces through inclusive programs and initiatives, such as equal pay, employee resource groups, and inclusive benefits.

How does Salesforce handle employment applications?

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer, and it considers qualified applicants without regard to various factors such as race, color, religion, sex, sexual orientation, and disability status.

Are there any restrictions on agency resumes?

Yes, Salesforce does not accept unsolicited headhunter and agency resumes, and will not compensate any third-party agency or company without a signed agreement.

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Salesforce

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,