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Service Consultant (Arabic Speaker)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You should have a bachelor's degree, 2+ years in insurance, customer-centric experience, ability to handle pressure, and a strong drive for achieving targets and continuous improvement.
  • You will meet customer needs by processing tasks, build relationships, resolve concerns, collaborate across teams, adapt to changes, and suggest improvements for customer service.

Requirements

  • Bachelor’s degree in business administration or of equivalent certifications.
  • 2 or more years of experience in the Insurance Industry.
  • Relevant experience in a fast-paced and customer-centric environment.
  • Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
  • Strong will to achieve high targets and take forward continuous improvement opportunities.

Responsibilities

  • Meet customer requirements through processing a range of tasks encompassing the full product range.
  • Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
  • Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first-class service to our customers.
  • Takes personal responsibility for resolving customers’ concerns.
  • Work collaboratively across all Operational areas.
  • Demonstrate a flexible and co-operative approach towards changing business needs.
  • Professional and accountable for all their actions.
  • Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

FAQs

What is the job title for this position?

The job title for this position is Service Consultant (Arabic Speaker).

Where is the job located?

The job is located in Dubai, specifically in the DIFC’s International Financial Centre.

What type of degree is required for this role?

A Bachelor's degree in business administration or equivalent certifications is required for this role.

How many years of experience in the Insurance Industry are required?

A minimum of 2 or more years of experience in the Insurance Industry is required.

What are the primary responsibilities of the Service Consultant?

The primary responsibilities include processing customer requests, maintaining excellent customer relationships, resolving customer concerns, and providing feedback for service improvement.

Is experience in a customer-centric environment necessary?

Yes, relevant experience in a fast-paced and customer-centric environment is necessary.

What language proficiency is required for this position?

Proficiency in Arabic is required for this position.

Is this a full-time position?

Yes, this is a full-time position.

Who is the recruiter for this position?

The recruiter for this position is Asma Alrais.

When does the job closing date occur?

The job closing date has not been specified in the job description.

Finance
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.