FAQs
What is the location of the Service Delivery Analyst position?
The position is located in Madrid.
What is the duration of the contract for this job?
This is a temporary contract position, with a target end date of December 15, 2025.
What kind of experience is required for this role?
Candidates should have experience in resolving L0/L1/L2 incidents.
Are there any specific skills required for the Service Delivery Analyst?
Yes, candidates should be customer-oriented, have problem-solving abilities, excellent communication skills, and the ability to proactively manage knowledge sharing.
What are the key responsibilities of the Service Delivery Analyst?
Key responsibilities include supporting on-site incident resolution, end-user coaching, ensuring technical efficiency, consolidating reporting KPIs, setting up workstations, and maintaining records of repairs and maintenance.
Who does the Service Delivery Analyst report to?
The Service Delivery Analyst reports to the Service Delivery Manager.
What type of work environment can I expect in this role?
You can expect to work in a convivial team environment within a fast-moving company focused on growth in the wine and spirits industry.
What type of training or support will be available for new users?
The Service Delivery Analyst will provide end-user coaching to help local users familiarize themselves with devices and collaboration tools.
Is there an opportunity for career growth within Pernod Ricard?
Yes, Pernod Ricard offers fulfilling career opportunities and is focused on dynamic growth in the wine and spirits industry.
What is the company’s approach to sustainability?
Pernod Ricard prioritizes sustainability and responsibility throughout its processes, from grain to glass.