FAQs
What is the job title for this position?
The job title is Service Delivery Manager (H/F).
Where is the position based?
The position is based in Paris, Ile de France.
What type of contract is being offered for this role?
The role is offered as a permanent contract (CDI).
What qualifications are required for this job?
A Bac+2 to Bac+5, with a background in business, IT, or finance, is required, along with certifications in project management and IT service management.
How many years of experience are needed for this position?
A minimum of 3 years of successful experience in commercial missions or consulting in application solutions or document management is required.
Is knowledge of printing solutions necessary for the role?
Yes, very good knowledge of printing and/or dematerialization solutions is required.
What language proficiency is expected?
A good command of English (written, spoken, and read) is required.
Are there any specific methodologies preferred for candidates?
Familiarity with methodologies such as ITIL, Prince2, and Agile is preferred.
What are the primary responsibilities of the Service Delivery Manager?
The Service Delivery Manager is responsible for managing service contracts, defining service indicators, presenting operational metrics, ensuring compliance with service level agreements, and maintaining client relationships.
Is there an opportunity for career development in this role?
Yes, Canon emphasizes support for professional development and encourages team collaboration and exploration of new possibilities.
What is Canon’s commitment regarding sustainability?
Canon is strongly committed to sustainability through its Kyosei philosophy, focusing on reducing environmental impact and generating positive social impact.
When is the expected start date for the position?
The expected start date is as soon as possible.
Is there a commission structure associated with this role?
Yes, there is an attractive compensation package that includes both a fixed salary and commissions.