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Service Delivery Operations Coordinator

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Pearson

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Manila

AI generated summary

  • You need 5 years of experience in a multinational environment, strong Excel and software skills, stakeholder management, attention to detail, and the ability to work night shifts supporting multiple tasks.
  • You will manage orders, purchase orders, audit vendor services, schedule translations and captioning, prepare files, support invoice auditing, and contribute to process improvements.

Requirements

  • Five (5) years work experience
  • Multinational company environment
  • Candidate must be amenable to work on a night shift (US EST time zone)
  • Competent in using and learning a variety of software programs (e.g. Microsoft PowerBI, Microsoft Office, HubSpot, SmartSheets, Microsoft Teams/Zoom, etc.)
  • Strong Microsoft Excel skills in order to manipulate data and complete financial tasks
  • Familiarity with PowerBI, SmartSheets, and HubSpot a plus
  • Ability to prioritize and balance a variety of tasks, supporting multiple customers, stakeholders, and service lines
  • Stakeholder management
  • Strong verbal and written communication skills and the ability to effectively communicate with internal teams, external vendors, and on occasion, school customers
  • Experience of working within a large organization
  • Ability to work as part of a team, identifying and providing support to colleagues
  • Attention to detail

Responsibilities

  • Order specialized equipment for students from fulfillment and outside vendors
  • Perform all duties related to purchase order management including creation, maintenance, increase requests, raising support tickets, etc.
  • Audit services provided to Connections Academy students to ensure invoices from 3 rd party vendors are accurate
  • Maintain strong relationships Operations Team by providing regular updates on tasks and escalating issues promptly
  • Schedule oral translations and process written translations on behalf of Connections Academy schools
  • Scheduling closed captioning and American Sign Language sessions with external vendors
  • Prepare files for printed and large print materials requests (training provided)
  • Prepare files for import into HubSpot (training provided)
  • Supports invoice auditing and governance process for third-party providers
  • Review transactional coding or code missing elements
  • Participate and contribute to process and service improvement initiatives
  • Other duties as assigned

FAQs

What is the role of a Service Delivery Operations Coordinator at Pearson?

The Service Delivery Operations Coordinator supports 40+ Connections Academy schools by handling processes and procedures related to day-to-day school operations, including ordering specialized equipment, managing purchase orders, and coordinating translation services.

What are the primary responsibilities of the Service Delivery Operations Coordinator?

Core responsibilities include ordering specialized equipment, managing purchase orders, auditing services for accuracy, maintaining relationships with the Operations Team, scheduling translations, and participating in process improvement initiatives.

What qualifications are required for this position?

Candidates need a minimum of five years of work experience, preferably in a multinational company environment, and must be able to work night shifts (US EST time zone). Strong Microsoft Excel skills and familiarity with various software programs are also required.

Are there specific software skills needed for this job?

Yes, competency in using and learning various software programs such as Microsoft PowerBI, Microsoft Office, HubSpot, SmartSheets, and Microsoft Teams/Zoom is required. Strong Microsoft Excel skills are crucial for data manipulation and financial tasks.

Does this position require team collaboration?

Yes, the Service Delivery Operations Coordinator will work closely with various internal teams including the Operations Team and Student Services Specialists, as well as external vendors.

Is there a specific shift requirement for this role?

Yes, candidates must be amenable to working on a night shift according to the US EST time zone.

What kind of company culture does Pearson promote?

Pearson promotes a culture that values diversity, inclusivity, and a commitment to lifelong learning, with an emphasis on equal opportunity and affirmative action.

How does Pearson support employees with disabilities?

Pearson provides reasonable accommodations for individuals with disabilities, allowing them to access the career site and participate in the recruitment process.

What is the work schedule for this position?

The work schedule for the Service Delivery Operations Coordinator position is full-time, and the role is primarily remote.

How does this role contribute to the overall mission of Pearson?

The Service Delivery Operations Coordinator plays a vital role in ensuring efficient operations within the virtual schools, ultimately helping to provide students with a best-in-class online learning environment.

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Pearson

We add life to a lifetime of learning.

Education
Industry
10,001+
Employees

Mission & Purpose

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.