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Service Designer

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Barclays

2mo ago

  • Job
    Full-time
    Senior Level
  • Research & Development
    Design
  • London

AI generated summary

  • You must apply design thinking, produce service blueprints, influence stakeholders, facilitate diverse discussions, manage workloads, champion customer experience, and demonstrate strategic thinking.
  • You will design service blueprints and customer journey maps, facilitate stakeholder collaboration, create user-friendly interfaces, and analyze data to enhance customer experiences.

Requirements

  • Essential :
  • Apply best practice design thinking and service design techniques, knowing the right approach to create high quality design assets to an exceptional standard to drive business outcomes.
  • Be accountable for producing and maintaining service blueprints, customer journey maps and service prototypes
  • Support the project team to manage and visualise outcomes and prioritise work, using best practice design techniques and practices to drive collaboration and diverse thought.
  • An ability to influence stakeholders who may hold competing objectives to gain support and alignment will be essential.
  • It will be essential for the role holder to have expert facilitation skills to drive integrity and bring diversity of thought to design by embracing different perspectives and building spaces for creative expression and challenge. Using strong interpersonal skills to lead in difficult conversations.
  • Desired:
  • Independently manage your own workload balancing different projects and tasks to prioritise accordingly, whilst also managing stakeholder expectations and provide estimates of the time it will take to complete design tasks for project planning.
  • Relentlessly championing on behalf of the customer experience within a defined problem space by being inquisitive to drive understanding, alignment, and clarity to aid business decision making.
  • Expertly actively listen to the needs of technical and business stakeholders and interpret them clearly for both audiences
  • The role requires a working ability for balanced decision-making and strategic thinking.
  • You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Responsibilities

  • Apply best practice design thinking and service design techniques, knowing the right approach to create high quality design assets to an exceptional standard to drive business outcomes.
  • Be accountable for producing and maintaining service blueprints, customer journey maps and service prototypes.
  • Support the project team to manage and visualise outcomes and prioritise work, using best practice design techniques and practices to drive collaboration and diverse thought.
  • An ability to influence stakeholders who may hold competing objectives to gain support and alignment will be essential.
  • It will be essential for the role holder to have expert facilitation skills to drive integrity and bring diversity of thought to design by embracing different perspectives and building spaces for creative expression and challenge. Using strong interpersonal skills to lead in difficult conversations.
  • Independently manage your own workload balancing different projects and tasks to prioritise accordingly, whilst also managing stakeholder expectations and provide estimates of the time it will take to complete design tasks for project planning.
  • Relentlessly championing on behalf of the customer experience within a defined problem space by being inquisitive to drive understanding, alignment, and clarity to aid business decision making.
  • Expertly actively listen to the needs of technical and business stakeholders and interpret them clearly for both audiences.
  • The role requires a working ability for balanced decision-making and strategic thinking.
  • To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays.
  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
  • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
  • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.

FAQs

What is the main purpose of the Service Designer role at Barclays Business Banking?

The main purpose of the Service Designer role is to design the end-to-end journey of a service to enable users to complete their goals, which may involve creating or changing transactions, products, and content across digital and offline channels provided by various parts of Barclays.

What essential skills are required for this role?

Essential skills include best practice design thinking and service design techniques, accountability for producing service blueprints and customer journey maps, facilitation skills, and the ability to influence stakeholders with competing objectives.

What are some of the desired skills for a Service Designer?

Desired skills include independently managing workload across projects, championing customer experience, actively listening to stakeholder needs, and strategic thinking for balanced decision-making.

What types of design assets will I be expected to create in this role?

You will be expected to create service blueprints, customer journey maps, wireframes, interactive prototypes, and intuitive user interfaces for digital banking platforms.

Will I need to work closely with other teams in this role?

Yes, you will be collaborating with multi-disciplinary teams, including customers, designers, business analysts, and engineers.

Is experience with accessibility standards important for this job?

Yes, compliance with accessibility standards and guidelines is essential to provide an inclusive experience for all users.

What leadership expectations come with this role?

Leadership expectations include advising on decision making, setting objectives, coaching employees, and creating an environment for colleagues to thrive while delivering to a consistently excellent standard.

Will I have the opportunity to influence decision making in this role?

Yes, as a Service Designer, you will advise and influence decision making, contributing to policy development and operational effectiveness.

How does Barclays support professional development for Service Designers?

Barclays encourages collaboration across business divisions and promotes coaching opportunities to develop employees in pursuit of their objectives.

What are the expected values and mindset for colleagues at Barclays?

Colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.