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Service Designer

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Barclays

Jan 18

  • Job
    Full-time
    Senior Level
  • Design
  • Glasgow

AI generated summary

  • You need skills in customer journey mapping, user research, cross-functional collaboration, and strong communication. A degree in relevant fields and design experience in financial services is essential. Familiarity with Agile and design tools like Figma is required.
  • You will conduct user research, design interfaces, create wireframes, ensure accessibility, and stay updated on design trends to enhance digital banking experiences.

Requirements

  • Customer Journey Mapping & Service Blueprinting: Creating visual representations of the customer's experience and mapping out the entire service process to identify pain points and ensure a seamless user experience.
  • User Research & Design Thinking: Gathering and synthesising data on user needs and behaviour, applying a user-centered approach to problem-solving, designing and facilitating workshops using design thinking tools and methods including empathy, ideation, prototyping, and testing
  • Cross-Functional Collaboration: Working effectively with individuals from different disciplines, such as developers and business teams, and facilitating design workshops.
  • Critical Analysis & Communication: Evaluating services to identify areas for improvement and clearly conveying ideas to stakeholders, from customers to senior executives.
  • Education & Experience: Bachelor's or Master’s degree in Human Computer Interaction, Service Design, Computer Science, or equivalent experience.
  • Design Experience: Experience as a service designer with an in-house design team or at a design agency, with experience within financial services.
  • Agile & Technical Skills: Experience with Agile methodology and knowledge of HTML/CSS, JavaScript, and front-end development concepts.
  • Design Tools Proficiency: Proficiency in design tools such as Figma, Sketch, InVision, and Adobe Suite.

Responsibilities

  • Execution of user research and usability tests to understand customer needs, pain points, and integrate feedback and preferences to banking products and services, through collaboration with various stakeholders, including product managers and developers.
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
  • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
  • Accessibility considerations to ensure that designs comply with accessibility standards and guidelines to provide an inclusive experience for all users.
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.

FAQs

What qualifications are required for the Service Designer role?

A Bachelor's or Master's degree in Human Computer Interaction, Service Design, Computer Science, or equivalent experience is required for the Service Designer role.

What essential skills should a candidate possess?

Essential skills include customer journey mapping, user research, design thinking, cross-functional collaboration, critical analysis, and communication.

Is experience in the financial services industry preferred?

Yes, experience within financial services is desirable for candidates applying for this role.

Which design tools should a candidate be proficient in?

Candidates should be proficient in design tools such as Figma, Sketch, InVision, and the Adobe Suite.

What primary responsibility does the Service Designer have?

The primary responsibility of the Service Designer is to create user-centered and visually appealing designs for digital banking products through user research and collaboration with stakeholders.

What are the key accountabilities for this role?

Key accountabilities include user research execution, creation of user-friendly interfaces, design maintenance, prototype development, ensuring accessibility, and monitoring industry trends.

What leadership expectations are there for a Vice President in this role?

A Vice President is expected to contribute to strategy, manage resources and policies, deliver continuous improvements, and demonstrate leadership behaviors that support employee development.

How is collaboration emphasized in this role?

Collaboration is essential as the Service Designer will work with various stakeholders including product managers and developers to ensure cohesive design and user experiences.

What is the work environment like for this role?

The work environment is fast-paced and encourages innovation and growth, requiring the ability to thrive under pressure.

What is the location of the Service Designer role?

This role is based in Glasgow.

Are there opportunities for professional development in this position?

Yes, the role encourages continuous improvement and may involve guiding and coaching less experienced specialists.

What values are expected to be demonstrated by employees at Barclays?

Employees are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empowerment, Challenge, and Drive.

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Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.