Service Designer

NatWest Group

Oct 30

Applications are closed

Job
Full-time
Mid & Senior Level
Design
Product
Birmingham

Requirements

Working knowledge of UX best practice and the ability to express ideas visually through wire framing, paper prototyping, customer journeys and workflows
Experience in service design and an ability to showcase how they have delivered customer and business value
Proficiency in user research methods, journey mapping, service blueprinting, and prototyping
Excellent communication, presentation, and collaboration skills
An understanding of agile methodologies, design thinking and emerging technologies in banking

Responsibilities

Leading on service design projects and initiatives by applying the teams design process
Creating service design artefacts such as journey maps, personas, and service blueprints to drive a mixed backlog of front and backstage opportunities
Designing and prototyping service solutions that address user needs and align with business goals
Facilitating workshops and co-design sessions with stakeholders and users to generate ideas and validate concepts
Driving innovative solutions to business challenges through design thinking
Supporting the prototype program in delivering solutions that validate and test experiences for desirability, feasibility and viability
Helping the business gain better knowledge of their product visions by informing product backlogs or creating the basis of a minimum viable product

FAQs

What is the job title for this position?

The job title is Service Designer.

Where is the job located?

The job is located in Birmingham, United Kingdom.

Is this a permanent or temporary position?

This is a permanent position.

What are the working hours for this role?

This role is full-time.

Can I work from outside the United Kingdom?

No, all normal working days must be carried out in the United Kingdom.

What type of work environment does the company offer?

The company offers hybrid working options and flexible hours to help employees thrive.

What will be my primary role as a Service Designer?

As a Service Designer, you will play a key role in supporting strategic digital propositions and improving customer experiences.

What kind of artifacts will I be expected to create in this role?

You will be expected to create service design artifacts such as journey maps, personas, and service blueprints.

What skills are required for this position?

Required skills include knowledge of UX best practices, experience in service design, proficiency in user research methods, excellent communication skills, and an understanding of agile methodologies.

What opportunities for career advancement are available?

There are opportunities for professional development and career progression in this environment.

NatWest Group

A relationship bank for a digital world. We champion potential.

Finance

Industry

10,001+

Employees

1968

Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.