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Service Designer

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Barclays

Jan 3

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Glasgow

AI generated summary

  • You need expertise in design methodologies, strong stakeholder management, experience with Figma, financial services background, and a portfolio showcasing service design execution.
  • You will design user-friendly interfaces, create prototypes, analyze customer insights, lead teams, ensure accessibility, and influence decisions to enhance banking products and experiences.

Requirements

  • A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of CX challenge.
  • Clear evidence of service design execution, evidenced through a variety of artifacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes.
  • Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops.
  • Strong stakeholder management; experience of working across a range of business teams.
  • Strong networking and relationship building skills.
  • Experience working within or for a large, complex organisation.
  • The initiative to gather information and solve for gaps and blind-spots in journey work.
  • Experience with Figma / Figjam Design tool.
  • Previous experience working within financial services or with financial service clients.
  • To apply for this role you must include a service design portfolio with your application. Applications without a design portfolio will not be considered.
  • You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Responsibilities

  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
  • Creation of wireframes and interactive prototypes for visualization and testing of product concepts and features before development.
  • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.
  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

FAQs

What is the job title for this position?

The job title is Senior Service Designer.

What departments will I be collaborating with in this role?

You will be working as part of a cross-functional team including Designers, Researchers, journey owners, Solution Architects, and service channel colleagues.

What is the primary purpose of the Senior Service Designer role?

The purpose of the role is to design the end-to-end journey of a service to enable a user to complete their goals, involving the creation or change of transactions, products, and content across digital and offline channels.

What skills are essential for success in this role?

Essential skills include a deep understanding of design methodologies, evidence of service design execution, strong stakeholder management, experience in facilitating workshops, and initiative in gathering information and solving gaps in journey work.

Is experience in financial services required for this position?

While not explicitly required, previous experience working within financial services or with financial service clients is highly valued.

Where can this position be based?

This role can be based in either Glasgow, Northampton, or Manchester.

Is a service design portfolio necessary to apply?

Yes, you must include a service design portfolio with your application; applications without a design portfolio will not be considered.

What kind of design tools should I be proficient in?

Experience with Figma and Figjam design tools is highly valued.

Will I be involved in monitoring industry trends?

Yes, you will be expected to monitor industry trends, design best practices, and emerging technologies to continuously improve design quality and innovation.

What are some key accountabilities of this role?

Key accountabilities include creating design assets, crafting intuitive user interfaces, maintaining brand consistency, and conducting data analysis to understand customer needs.

What are the expectations for someone in an Assistant Vice President role?

Expectations include advising and influencing decision-making, leading teams, consulting on complex issues, and collaborating with other areas of the business.

What values does Barclays expect all colleagues to demonstrate?

Barclays expects colleagues to demonstrate the values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

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Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.