Service Desk Development Coordinator

Nordic Global

2mo ago

Applications are closed

Job
Full-time
Mid Level
Software Engineering

Requirements

Position Requirements (Technical Skills):
3+ years of experience in Windows Engineering
VCP, MCSE Technical Certifications preferred
Working knowledge of Windows Active Directory and included components
Working knowledge of VMWare products
Basic knowledge of other virtualization technologies such as VMware View, Citrix Xen Server, and Xen Desktop
Working knowledge of PowerShell, User/Kernel Dump analysis, Network protocol & packet analysis
Experience with Cisco UCS servers and infrastructure components
Experience with server backup and recovery methodologies
Working Knowledge of storage system configurations including NFS and fiber channel
Server Patch Management and Antivirus methodologies and best practices
Experience in large heterogeneous (1000+ Server) environments preferred
Able to prioritize and execute tasks in a high-pressure environment.
Ability to author technical documents and create procedure manuals
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
Strong understanding of the organization’s goals and objectives
Ability to conduct research into current and future technologies
Highly self-motivated and directed, with keen attention to detail
Healthcare knowledge/background including data privacy practices and laws
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
On-call availability 7/24 as part of a rotation schedule
Other duties as assigned
Position Skills:
Demonstrate a deep understanding of the application of technology in the technical environment and its business return
Have the necessary communication and interpersonal skills to interact with clients at all levels
Have the ability to keep up to date with technology as it develops and inform their clients of the potential impact
Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client
Act as the technical point of contact for clients and technical teams throughout the client life cycle
Be self-managing and capable of prioritizing workload based on client requirement

Responsibilities

3+ years of Service Desk and/or clinical training experience required
3+ years EHR knowledge and/or experience in Epic, Cerner, MEDITECH, or other EMR
Experience in delivering classroom and/or virtual training across multiple applications in addition to primary area
Excellent customer service and communication skills, written and verbal
In depth understanding of Healthcare Terminology and IT competencies required
Strong business partnership capabilities and the ability to influence others
Experience developing, delivering, and administering training programs including distance learning
Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills
Flexibility in schedule to work nights and weekends as needed for training needs
3+ years of clinical healthcare experience (i.e., Super User or Clinician in a hospital or healthcare setting) preferred

FAQs

What is the main responsibility of the Service Desk Development Coordinator?

The main responsibility is to support the development, management, and execution of employee development initiatives and strategies within the Service Desk team.

What qualifications are required for this position?

Candidates must have 3+ years of Service Desk and/or clinical training experience, along with 3+ years of EHR knowledge and/or experience in systems like Epic, Cerner, or MEDITECH.

Is experience in the healthcare field necessary for this role?

Yes, 3+ years of clinical healthcare experience, such as being a Super User or Clinician in a hospital or healthcare setting, is preferred.

What type of training programs will the Development Coordinator be responsible for?

They will develop, organize, and facilitate various talent development programs including new employee training, continuous improvement education, and skills training for IT and clinical staff.

What skills are essential for this position?

Essential skills include excellent customer service and communication skills, understanding of Healthcare Terminology and IT competencies, and experience in developing and delivering training programs.

Will the Development Coordinator need to work flexible hours?

Yes, flexibility in schedule to work nights and weekends as needed for training is required.

Is prior experience in delivering virtual training necessary?

Yes, the candidate should have experience delivering classroom and/or virtual training across multiple applications.

Are there any specific technical requirements for remote work?

Yes, candidates must have a quiet private working space, high-speed internet availability, and a direct connection to a router (no wireless).

What kind of projects might the Development Coordinator work on?

The Development Coordinator may work on assigned ad hoc projects and assist in other initiatives as necessary.

Does the role involve quality assurance efforts?

Yes, the role includes efforts aimed at streamlining processes, workflows, and performance through quality assurance activities.

Nordic Global

Building healthier systems that lead to healthier people and organizations.

Technology

Industry

1001-5000

Employees

2010

Founded Year

Mission & Purpose

Healthcare leaders worldwide trust Nordic as their end-to-end strategic partner in navigating every step of health IT modernization. Our purpose is to help providers harness the power of technology to streamline operations, enhance clinician wellness, improve patient care, and achieve financial sustainability. Nordic provides clients with KLAS-recognized solutions, including strategic advisory, managed services, digital and cloud initiatives, implementation and support, staffing, and enterprise resource planning (ERP) services. Nordic laboratory services provide expert resources that enable hospitals and health systems to drive clinical transformation and address today’s ever-changing environment. Clients benefit from our global presence and extensive experience across the top health IT platforms. Our team of over 3,300 professionals brings deep healthcare experience, extensive technical knowledge, insightful strategic vision, and proven operational capabilities.