Logo of Huzzle

Home

Matches

Explore

Manage

Service Manager

image

Mazda

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Melbourne

AI generated summary

  • You should be passionate about the brand, have dealership service experience, strong customer service and communication skills, a grasp of KPIs, and a current manual driver's license.
  • You will ensure exceptional customer service, manage technician activities, achieve sales goals, monitor processes, and maintain positive relationships while controlling costs efficiently.

Requirements

  • Be someone who is passionate about the brand
  • Have proven leadership experience from a dealership service environment
  • Have a high level knowledge of service department processes, policies and procedures
  • Demonstrate excellent customer service with well developed communication skills both verbal and written
  • Demonstrate experience in Service Department KPIs with great time management skills
  • Current Manual Drivers Licence

Responsibilities

  • Providing the best possible service to customers while maintaining an efficient and profitable operation
  • Building and maintaining positive customer and employee relationships
  • Operating at optimum capacity with good measures to ensure cost control
  • Setting and obtaining service sales and profit objectives
  • Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
  • Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
  • Ensure the service process is being closely monitored and controlled
  • On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

FAQs

What qualifications are required for the Service Manager position?

The successful applicant should have proven leadership experience from a dealership service environment, a high level of knowledge of service department processes, policies and procedures, excellent customer service skills, and a current Manual Drivers Licence.

Is prior experience in the automotive industry necessary?

Yes, prior experience in a dealership service environment is essential for this role.

What does the Service Manager role involve?

The role entails providing excellent service to customers, maintaining efficient operations, building positive relationships, achieving service sales and profit objectives, and directing the activities of Technicians.

Are there opportunities for career growth within the company?

Yes, we offer a defined career path and growth opportunities within the company.

What remuneration package is offered?

The remuneration package includes an excellent salary, a company car, and bonuses.

Are there any employee benefits provided?

Yes, employees enjoy benefits such as discounted Bupa Private Health Insurance, access to an Employee Assistance Program (EAP), exclusive discounts through the Samsung Partnership Program, and discounted gym memberships.

How does the company ensure a supportive environment for its employees?

The company is committed to development and mentoring, ensuring a supportive environment that helps employees succeed.

What are the key performance indicators (KPIs) relevant for this role?

The successful candidate should have experience in managing Service Department KPIs and demonstrate effective time management skills.

How is customer service emphasized in this role?

Customer service is a top priority; all interactions by the dealership must meet the highest standards both internally and externally.

image

Mazda

This is the official Mazda UK LinkedIn page. #DriveTogether

Automotive
Industry
51-200
Employees
2001
Founded Year

Mission & Purpose

Mazda is an automotive manufacturer that designs and produces cars for the global market. Their primary business is to create and sell automobiles, including cars, SUVs, and crossover vehicles, with a focus on innovation, quality, and driving pleasure. Their ultimate mission is to enrich people's lives through the joy of driving and to be a brand that creates emotional connections with their customers. Mazda's purpose is to challenge conventions, push boundaries, and deliver unique and exhilarating driving experiences. They strive to incorporate sustainable practices into their operations and create vehicles that are both enjoyable to drive and environmentally friendly, aligning with their commitment to contributing to a better society and a sustainable future.

Benefits

  • Pension Scheme

  • Comprehensive BUPA travel

  • Medical Cover Scheme

  • 26-days Holiday Per Year

  • GymFlex

  • Cycle Scheme