FAQs
What is the main responsibility of a Service & People Manager at River Island?
The main responsibility is to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service.
Is there an emphasis on diversity and inclusion within the store team?
Yes, creating a diverse and inclusive environment where all team members feel valued is a key accountability for the Service & People Manager.
What kind of support is available for employee wellbeing?
The role involves creating a wellbeing culture in-store and being a direct line of communication for the store team, alongside initiatives like Kindness Cupboards.
What are the key performance indicators (KPIs) that the Service & People Manager supports?
The KPIs include sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
Is there a discount for employees?
Yes, employees receive a generous 50% discount and a uniform allowance for purchasing the latest products.
What development opportunities are available to employees?
There are opportunities for progression throughout Retail & Head Office, along with support for upskilling through on-the-job training and qualifications.
What kind of flexible working options are available?
River Island is committed to considering flexible working requests for all roles unless operational requirements prevent otherwise.
Are there any benefits related to family support?
Yes, River Island offers enhanced maternity, paternity, adoption, and fertility treatment support through the Family Hub program.
How many paid holidays does an employee receive?
Employees receive 28 days of paid holiday in the UK and 30 days in the Republic of Ireland, inclusive of Bank Holidays, with the option to buy additional holiday.
What is River Island's commitment regarding employee safety?
River Island is committed to the safeguarding of all employees and promotes British Values, along with fulfilling their obligations under the Prevent duty to stop extremism in the workplace.