FAQs
What is the primary purpose of the Service & People Team Leader role?
The primary purpose of the Service & People Team Leader role is to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service.
What are some of the key responsibilities of the Service & People Team Leader?
Key responsibilities include delivering great service, promoting a diverse and inclusive environment, supporting the Service & People Manager, managing store operations, and developing a high-performing store team.
What kind of team culture is promoted within River Island?
River Island promotes a culture that values diversity and inclusivity, creating a wellbeing culture where all team members feel valued and recognized for their contributions.
Are there opportunities for career progression in this role?
Yes, there are opportunities for career progression throughout Retail & Head Office, with support for upskilling and on-the-job training.
Is there a staff discount available for employees?
Yes, employees receive a generous 50% staff discount along with a uniform allowance.
Does River Island offer any benefits related to family support?
Yes, River Island offers enhanced maternity, paternity, adoption, and fertility treatment support, recognizing that every family is unique.
What is included in the holiday entitlement for this position?
Employees receive 28 days of paid holiday, which includes Bank Holidays, with the option to buy additional holiday if needed.
How does River Island ensure employee safety and well-being?
River Island is committed to employee safeguarding and fulfilling their obligation under the Prevent duty, promoting British Values and encouraging a diverse community where everyone feels included.
Are there any health and safety compliance requirements in this role?
Yes, the Service & People Team Leader is responsible for supporting the management of store operations, including compliance with health and safety standards.
Can I apply for this role if I have flexible working needs?
Yes, River Island welcomes applications from individuals with flexible working requests, although these will be considered based on operational requirements.