FAQs
What qualifications are preferred for the Service Reception Manager position?
BMW/MINI brand experience is preferred for this role.
What prior experience should candidates have for this role?
Candidates should have experience as an Assistant Service Manager, Reception Supervisor, or a proactive Senior Service Advisor.
What is the primary focus of the Service Reception Manager?
The primary focus is to ensure customers receive excellent levels of service in line with brand expectations.
Who will the Service Reception Manager report to?
The Service Reception Manager will report to the Service Manager.
What key skills are required for this position?
Outstanding communication skills, leadership abilities, and a proven track record in customer experience/satisfaction measures are required.
What is the work culture like at Sytner Solihull?
Sytner Solihull promotes an environment of continuous improvement where everyone feels valued and appreciated.
What are the benefits offered for the Service Reception Manager role?
Benefits include enhanced holiday entitlement, industry-leading maternity/paternity/adoption pay, career development, and high street discounts, among others.
Is experience in customer service essential for this role?
Yes, candidates must be passionate about delivering excellent customer service and have a stable career path in this area.
Are there opportunities for community involvement?
Yes, one day a year is paid for voluntary/community work.
What is the approach towards team management for the Service Reception Manager?
The role involves mentoring and coaching the team daily and enhancing their capability to be proactive in meeting customer needs.