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Service Reception Manager

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BMW Group

Aug 7, 2024

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  • Job
    Full-time
    Mid & Senior Level

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MINI Brand Manager

JobBMW Group
Senior Level

Requirements

  • - This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step.
  • - Please note, BMW/MINI brand experience is preferred for this role.
  • - The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers.
  • - You will need to be a leader of people and an ambassador for the brand and dealer group.
  • - You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the customer at the heart of everything you do in this rapidly growing department.
  • - Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department.
  • - You will also need a proven track record in customer experience/satisfaction measures.
  • - Candidates will also need to demonstrate a stable career path, a "can do" attitude and be willing to work shoulder-to-shoulder with their team.

Responsibilities

  • - Oversee the Service Reception department.
  • - Ensure customers receive excellent levels of service, in line with brand expectations.
  • - Mentor and coach the team on a daily basis.
  • - Be proactive to ensure the department anticipates the needs and demands of customers.
  • - Engage and build the capability of your team to be proactive on a day-to-day basis.
  • - Place the customer at the heart of everything you do.
  • - Act as a bridge between the customer and the service department.
  • - Maintain a proven track record in customer experience/satisfaction measures.

FAQs

What qualifications are preferred for the Service Reception Manager position?

BMW/MINI brand experience is preferred for this role.

What prior experience should candidates have for this role?

Candidates should have experience as an Assistant Service Manager, Reception Supervisor, or a proactive Senior Service Advisor.

What is the primary focus of the Service Reception Manager?

The primary focus is to ensure customers receive excellent levels of service in line with brand expectations.

Who will the Service Reception Manager report to?

The Service Reception Manager will report to the Service Manager.

What key skills are required for this position?

Outstanding communication skills, leadership abilities, and a proven track record in customer experience/satisfaction measures are required.

What is the work culture like at Sytner Solihull?

Sytner Solihull promotes an environment of continuous improvement where everyone feels valued and appreciated.

What are the benefits offered for the Service Reception Manager role?

Benefits include enhanced holiday entitlement, industry-leading maternity/paternity/adoption pay, career development, and high street discounts, among others.

Is experience in customer service essential for this role?

Yes, candidates must be passionate about delivering excellent customer service and have a stable career path in this area.

Are there opportunities for community involvement?

Yes, one day a year is paid for voluntary/community work.

What is the approach towards team management for the Service Reception Manager?

The role involves mentoring and coaching the team daily and enhancing their capability to be proactive in meeting customer needs.

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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