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Service Reliability Engineer, Charles River Development, Assistant Vice President

  • Job
    Full-time
    Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You must have 10+ years in site reliability for SaaS, a degree in Computer Science, expertise in Dynatrace, automation, Java, and Agile, plus soft skills in leadership and mentoring.
  • You will implement observability tools, collaborate with teams, manage configurations, create dashboards, respond to monitoring errors, and document best practices for client health and performance.

Requirements

  • 10+ years of site reliability experience supporting high availability SaaS platforms
  • Bachelor's degree in Computer Science or IT
  • Experience with full stack and cloud monitoring solutions
  • Extensive experience implementing Dynatrace and APM within complex architectures with high-load transactions
  • Familarity with different technology stacks across desktop, cloud, and web
  • Log analysis experience
  • Experience with Ansible, CICD pipelines, Git and other automation technologies
  • Experience with Java or similar programming languages
  • Experience with workload automation
  • Knowledge and experience of scrum/Agile principles
  • Preferred technical background in financial trading systems
  • Excellent 'soft skills' including leadership, mentoring, and technology evangelism

Responsibilities

  • Implement SaaS and Engineering Observability requirements in Dynatrace and other tools for proactive monitoring of client issues
  • Collaborate with Product, Engineering, and SaaS Ops teams
  • Identify and implement required configurations to meet proactive monitoring needs across the organization
  • Contribute to deployment and configuration management automation
  • Build, own, and maintain SRE and Operational dashboards, SLOs, Alerts, Synthetic Monitors, and other Observability configurations that ensure client and application health and performance
  • Integrate Observability and other monitoring alerts into incident management systems such as ServiceNow and OpsRamp
  • Identify required infrastructure to support Observability according to the growth of client environments and monitoring sources
  • Administrates SRE tooling and track/manage licenses and renewals
  • Works with functional and platform engineering for new Observability requirements
  • Triage and respond to errors in monitoring systems and integrations
  • Actively monitor Observability issues and identify potential areas of improvement across the product, while working with respective teams
  • Participate in vendor support calls
  • Document Observability best practices and learnings for engineering and SaaS Ops teams to

FAQs

What is the primary role of a Service Reliability Engineer at Charles River Development?

The primary role of a Service Reliability Engineer is to ensure the performance, stability, and availability of the Charles River platform by implementing monitoring, alerting, and automation systems, as well as supporting observability for client environments.

What are the key responsibilities of this position?

Key responsibilities include implementing observability requirements, collaborating with various teams, maintaining operational dashboards, integrating monitoring alerts into incident management systems, and actively monitoring observability issues.

What qualifications are required for this position?

Candidates should have 10+ years of experience in site reliability supporting high availability SaaS platforms, a Bachelor's degree in Computer Science or IT, and extensive experience with monitoring solutions such as Dynatrace.

Is experience with specific technologies necessary for the role?

Yes, extensive experience implementing Dynatrace and APM, familiarity with various technology stacks, log analysis experience, and knowledge of automation technologies like Ansible and CI/CD pipelines are necessary.

Where is the position located?

The position is located in Burlington, Massachusetts, USA.

What kind of company culture does State Street promote?

State Street promotes an inclusive environment that values diverse backgrounds and perspectives, encouraging all employees to thrive while contributing to the organization and its clients.

Are there opportunities for professional growth within the company?

Yes, State Street offers a wealth of development programs and educational support to help employees reach their full potential.

What type of benefits does State Street provide?

State Street provides competitive and comprehensive benefits packages, including medical care, insurance, savings plans, flexible work programs, and generous volunteer opportunities.

What is the overall mission of State Street Corporation?

State Street Corporation aims to be a leading provider of financial services to institutional investors, safeguarding and stewarding the investments of millions of people for over two centuries.

How does the company approach social responsibility?

State Street engages actively with communities around the world and encourages employees to participate in volunteer work, offering paid volunteer days and a matching gift program to support social responsibility initiatives.

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.